SureStay by Best Western Salt Lake City Downtown

Rooms were clean. TV worked (no tv guide). Shower good. Appliances good. Close enough to downtown to walk. Next door to a very large transitional housing center. I would not let kids outside the fenced in and locked parking lot. Staff friendly and attentive. Normal motel breakfast fare.

I was apprehensive about staying here given the past reviews but I'm glad I did. It doesn't have any of the extra frills that you find in other hotels, but the value for a room was very good. I found it clean and quiet, with secure parking and a great location close to downtown Salt Lake.

Clean room. Gated, secure parking (only accessible with a room key) Mini fridge & microwave in room. Free cable. Free coffee (delicious, good quality) available 24 hours in lobby only (no coffee maker in room) Free breakfast in lobby certain hours every morning. Older place but plenty sufficient and well taken care of. We had no issues at all. Pillows are decent & not feather (thanks for that!!) Bed is more comfortable than most hotels, bedding is nice and the AC works. Only 2 levels/floors to this motel with covered outdoor stairs; no elevator. Will definitely stay here again!

Out dated Mold Broken tiles Dirty Stray cats they feed Shelter next door Bad breakfast

Clean rooms very secure and safe environment excellent breakfast will be back thank you

This is probably an “ok” place to stay for 1 night but not a place to base your SLC vacation. We walked a lot and it’s right next to a transitional housing complex so a lot of sketchy people hanging out on the street. Our uber driver said SLC is really safe but we were in the worst area. The hotel itself is gated and locked so no worries once you’re inside. The room smelled clean but a large gob of black hair floated out of the drain when we first used the shower. In general the place looks and feels rundown. Towels are thin and sheets are rough. I would not stay here again.

In a rush I accidentally booked a room here for a night via the Hotels Tonight app for March which was a month later. I asked the Indian (not Native American) if I could cancel my reservation and he rudely says no come back in a month because I booked through a third party. I read the fine print and Hotels Tonight says the reservation CAN be canceled but at the discretion of the hotel. There is ZERO customer service. He overcharged and overbooked the guest ahead of me, as I overheard while waiting to check in. Nothing but greedy people. All they care about is money. Karma….

Catfished by a Motel...(yes, motel, not hotel as advertised) The pictures on the website do not match the room I was assigned or any of the rooms I saw as I walked back to the front desk to request a refund. The tile floor was cracked and dirty and the room smelled like stale cigarettes. There was three cars in the parking lot but they were unable to find me another accommodation. The shower was stained with rust and the tub enamel was chipped off. When I asked for a refund the guy tried the "did you use the room" line of questioning and refused to look at the photos I took. Im pretty sure multiple families live and work here and they just have a few rooms for the occasional rental. This place screams of fraud.

"Lovely" service These people should not work in the usa with this work ethic Also dirty rooms full of hair and what appears to be used towels All of that for 120 dollars a night absolutely disgusting

Room was great really not that bad.A few signs of wear and tear.My biggest complaint was that there was no hot water our entire stay.Which was a bother.Other than that amazing location that was gated felt very safe.