ibis Malabo

Comfortable and very clean hotel despite the construction work, the staff are very friendly, the place is very quiet, they just need to improve the internet.

I had a very disappointing experience at this hotel. From the moment I arrived, both the hallways and guest rooms had a strong smell of mold and mildew. It was persistent and noticeable throughout my stay. The staff appeared to be aware of the issue, as hallway windows were sometimes left open in an attempt to air out the smell. The internet did not function during my entire stay. As a traveler who relies on connectivity, I had to repeatedly take taxis into town just to access WiFi at cafés and restaurants. This was extremely inconvenient and added unnecessary expense. There was also an uncomfortable incident when I asked the receptionist to help call a taxi, since I could not do so without internet access. When I asked the driver about the fare, the receptionist encouraged the driver (in Spanish, assuming I would not understand) to charge 5,000 CFA approximately five times the normal rate. That interaction was inappropriate and unprofessional. Additionally, the staff’s demeanor throughout my stay was consistently rude and dismissive. On one occasion, housekeeping knocked continuously for nearly ten minutes and attempted to open my door despite the lock being engaged. I had to get out of bed to tell her “no thank you.” A “Do Not Disturb” sign had been placed on the door, though it appeared to be a loose paper note that may have blown off when hallway windows were opened. To make matters worse, my travel companion became ill after eating at the hotel restaurant. Overall, the lack of basic maintenance, unreliable internet, and unprofessional staff behavior made this stay extremely unpleasant. I would not recommend this property to other travelers.

Good service

Very nice, the staff were very welcoming

Very safe place.

Very friendly people in the bar, restaurant, and reception. Yolanda, Domingo, Miguel, Teresa, Isabel...everyone. However, the food is very mediocre, and the rooms, while functional like all IBIS hotels, are a complete disaster here after three years of renovations. Go for a beer; they'll treat you very well, but...that's about it.

Friendly staff

Very quiet place despite the construction work being done, very friendly staff especially the receptionists.

Quiet

Very musty. Even the liquid soap (refillable containers) smells musty. Air conditioner turns off after 1/2 hour. Safes don't work, windows don't open, hangers are broken. I was in two different rooms, and both had the same issues. The restaurant staff is very attentive, but the front desk reception was not. It's worth it to pay a little more to stay at Panáfrica.

Very nice, friendly staff especially the receptionists.