Pensió Viladomat

Good location, rooms with large bathrooms and quiet at night.

Pension in the heart of Girona. It is a four-story establishment without a lift. The room we had on the fourth floor was for three people. Spacious, very clean, made up of a full bathroom, a room with two beds overlooking the street and a small cubicle without a window where the third bed was. We found cups to make coffee and also soap sachets in the bathroom. On the second day we asked the manager to keep our luggage until the afternoon and he didn't give us any problems. The treatment was correct.

First, the owner complained to my friend, who had a reservation the next day, about not letting us know when he would arrive. Furthermore, when he showed us the room, he initially warned us to keep it down because there was a room next door with a mother and toddler, assuming that being young, we would be irresponsible. Second, since we had a reservation under someone else's name the next day, we asked if we could please keep the same room and avoid checking out and in three hours later, which he rudely refused. And as if that weren't enough, with checkout at 11 a.m., 10 minutes before checkout, he came into our room, slammed the light on, banged loudly on the door three or four times, and yelled that we had to leave immediately. I'd never seen this before in my life—privacy invaded in this way and with such rudeness. After quickly getting ready for checkout, I asked if he could let us have a room that was ready, to which he responded in his usual manner. And if that wasn't enough, a while later, when we were already out of the room, he walked past us and said, "Oh, you're still here," as if we were bothering him. I've NEVER seen anything like this before, and I honestly wouldn't recommend this place to anyone. In fact, we didn't even take advantage of the second night my friend booked; we left the place because we preferred to leave rather than deal with this guy again.

Perfect location, definitely in the heart of the city. Close to shops and food

We had a great time, very clean and comfortable rooms.

Central and clean.

I arrived without a reservation and was greeted by a very friendly gentleman. Within 5 minutes I was settled in my room. The price is a bit high for what it offers, but everything was clean, tidy, and smelled nice. I got a single room with a shared bathroom for €70 a night. I'm giving it 4 stars, although I believe I could help the business grow even more with my business management skills and other abilities. Simply satisfied.

I didn't stay at the hotel. I cancelled my reservation because I would be arriving after check-in time (7:30 p.m.), which in itself isn't a problem, although the check-in closing time is, in my opinion, too early. However, I want to share the rude nature of the conversation I had with the manager (I had confused the reception closing times). I should also point out that they wouldn't take my credit card online.

The service and attention are absolutely terrible. The owner who handles the calls is extremely rude and has zero understanding of what good customer service is. He decided to hang up on us after deciding we couldn't check in at the time we wanted, which wasn't an unreasonable time at all. Besides that, the overall treatment was quite unpleasant, the vocabulary very poor, and the customer service appalling. He canceled twice for two nights and still decided to charge us—a rip-off!

I made a reservation for one night. The booking process was already a bit strange and I didn't know whether to pay on the spot or to somehow rip it off in advance. Anyway A few hours before checking in they cancelled my reservation and gave me no reason, just no customer service, perfect accommodation if you want to try being homeless in a strange city.