Loi Suites Iguazú Hotel

Sensational!

I had a frustrating experience regarding an early departure. Due to family reasons, I needed to leave the hotel before the end of my reservation and informed the reception in advance. The hotel informed me that the case would be analyzed by the responsible department. After several contacts, I was informed that I would be charged in full for two unused nights. My disagreement lies in the fact that the cancellation conditions presented in the reservation made through Booking did not clearly indicate this consequence for an early departure after check-in. Regardless of the outcome of the discussion, I believe that the conditions applicable to this type of situation should be presented more transparently to the guest to avoid different interpretations and frustrated expectations. In the end, they are charging for nights that were not used and did not apply a penalty or justify it in any way, they just charged everything in full. The hotel has a good structure, a pleasant pool area and a location integrated with nature. The reception staff was also cordial during the stay, but they do not have the authority to resolve situations.

Very good facilities, it's a shame I'm having ankle problems and the rooms require a bit of a walk to get to, but overall, very good!

Excellent, very good. A 10 out of 10. Also, very good service. I highly recommend them.

Excellent place and incredible service. Total relaxation.

UPDATE IN RESPONSE TO MANAGEMENT (Celeste): Management’s public response below continues to distort reality. You claim your team responded to each concern and "promptly" attended to maintenance—this is a complete fabrication. There is nothing "prompt" about forcing a guest to wait over 1.5 hours in stifling heat because your night staff initially denied my request and flatly insisted no fans were available. Furthermore, you claim adjustments were made to the centralized AC, but the room remained uncomfortably hot. What is the purpose of having a thermostat inside the guest rooms if guests have zero control over their own climate and management's "centralized" adjustments fail to cool the room? Your claim of providing "follow-up" is equally false; a manager was completely unavailable to contact during checkout, and upper management ignored the situation and failed to respond for days. Most critically, you claim security is of the "utmost importance," yet your public statement deliberately refuses to address the broken main entry door deadbolt and broken window lock that left the room physically unsecured. Future travelers do not have to rely on "opinions"—they can simply look at the attached photos below showing the physical defects and the explicit written confession from your own front desk staff admitting to these exact failures. ------------ Beautiful Property, but Safety/Habitability Failures and Management Omissions.. Loi Suites is a visually beautiful property with a jungle setting, that gives you a nice escape into the nature, but future guests must be highly vigilant regarding room maintenance and management accountability. Definitely doesn't deserve a 5 star property rating for serious issues. Shouldnt be even a 3 star. During my stay in Room 4004, the room suffered a total collapse of basic infrastructure: Severe Security Risks: Both the main entry door deadbolt and the room's window lock were completely broken, leaving the room physically insecure from the inside. When reported, the night staff didn't have a clue how to handle it and suggested sleeping with an unsecured balcony door open to mitigate the broken AC—even though the mosquito mesh was also broken and wouldn't close. Habitability & Service Failures: The room lacked basic sanitation as the plumbing broke twice, causing the toilet flush to completely fail on arrival and stop working again after an initial attempt to fix it. The AC was entirely non-functional in the extreme heat. When I requested a basic fan, night staff initially denied the request, claiming none were available, forcing me to wait in a sweltering, un-lockable room until nearly 11:00 PM before one was finally provided. Room change was denied citing the rooms were full, but that seemed to be a lie too as there were hardly 3-4 families seen at dinner and none at the pool during the entire day (at the pool which is their prime attraction!) Staff vs. Management Response: In stark contrast to the night shift (who didn't have a clue), the day staff at checkout actually tried to help, were empathetic, and explicitly acknowledged these physical defects to me in writing. Guest liaison was kind to get me a taxi. However, upper management completely avoided the situation on-site. A manager was unavailable to contact during checkout, and they only responded via email days later. When they finally did, they sent a highly defensive message attempting to distort the timeline and deny the issues to evade responsibility. Looking at page 41 of the official government Complaint Book (Libro de Quejas) on-site, there are over 40 pages of documented issues from prior guests. If you stay here for the beautiful landscape, check your door locks and room amenities immediately upon check-in, as upper management actively covers up service collapses and resists taking responsibility when things go wrong. (See attached photos of the broken locks, failed plumbing, and the written admissions from staff.)

Excellent service!!