Aloft Tulum

Fantastic hotel in Tulum, Aloft is a more economical brand for Marriott but you can’t tell at this location. Spotless rooms, amazing rooftop terrace and pool and great breakfast.

The service was pretty good and staff was helpful overall. With the rooms being clean, a central location and an actually really good bar and restaurant with a beautiful view of the jungle, that is what saves this hotel. Otherwise, the elevators were broken and confusing the entire week, the thermostat in the room was very variable, a nasty sewer scent from the toilet, lukewarm warm shower water that leaked on the floor and very dim light in the bedroom. Housekeeping constantly removed all our towels and gave us one large towel - there are two people in the room, no floor towel or hand towels. The event space was chaotic. Lastly, they asked for $71 for an unknown service fee and they couldn’t explain. I am paying $75 per night for 4 nights and you want $71 as service? Luckily they took it off but it was supposed to be for the two daily cocktails (that people didn't get) and a daily voucher for food (they also did not get). Photos on website are poor to give you an idea of what the hotel is. Group coordinator has poor communication. Considering this place is centrally located and not as expensive as the hotel zone, I would return if needed but not relaxation.

Three days before my international trip, Aloft notified me that my reservation had been cancelled — and claimed I cancelled it (which I absolutely did not). Marriott eventually placed me at a “comparable” hotel across the street. However, when I arrived, the room I was moved to was extremely small, and instead of my reserved king bed, I was given a full bed, which was nowhere close to the room type I originally selected and paid for. Marriott reached out a day into my stay to say there had been a “maintenance issue” with the rooms at Aloft, but never provided any solutions or accommodations despite my repeated requests. I asked for credits, an upgrade, or anything to make this right, and I was repeatedly hung up on by staff at the Aloft reservation center. Even after explaining multiple times that this was a business trip with an event at the original hotel, there was zero effort made to fix the situation. At this point I’m extremely disappointed—not only with Aloft, but with Marriott as a whole—for the lack of transparency, customer service, and unwillingness to resolve an issue that was entirely on their end. I would not recommend booking here.

Excellent travel experience! The staff's service was wonderful, especially that of sales executive Moisés, who was incredibly friendly and attentive to every detail during my stay. I highly recommend their service.

Excellent service! I took a guided tour with my group and we were delighted. I will definitely stay with them again. Moisés, the representative, was very friendly and helpful. Highly recommended.

I was there last month and was a very good experience, I have to thank to Moises Flores for his good service since I arrived. I recommend that place and I will be back for sure in the future. Thanks!

The location was quite convenient as we were less than 10 minutes from most locations (ADO terminal, Parque del Jaguar, Chedraui, restaurants, etc.) The room we got was a suite and a jungle view, which was magnificent, it was quiet and well appointed, the only downside was the shower temperature was always lukewarm and the first day we arrived it was rainy and cold, but I imagine it's not an issue in hot / humid days. The balcony also gave it a nice touch, we had a nice marshalls speaker in the room which we could connect with bluetooth to listen to our own music, all in all it was modern, clean, nice room with a touch of design everywhere. The breakfast was not on par with what we expected, there wasn't even espresso machine for coffee, the options were ok but not too many choices. Keila from reception was super friendly and provided with a lot of tips on how to get to the hotel, around and about. Kudos to her making our stay more enjoyable! However, it's been almost a week and I haven't received my hotel invoice for some reason, I've called twice and was told it would arrive, but it never did.

Excellent facilities, green areas, pools—everything was great! The event hall was very well equipped. The hotel staff provided excellent service, and we especially appreciate the attention of Moises Flores, the Sales Executive, who personally attended to our Grupo DAFI event. Overall, everything was perfect.

We stayed here for 3 nights. - The exit onto the main road could use some renovation. o Breakfast was okay, simple, Mexican-style. - A double duvet is a matter of personal preference, and the bed was very large. What bothered us might be common here, but the two sheets with the duvet in between, without seams, buttons, or anything, is a bit impractical. o The staff was friendly and, for a change, rather reserved (a welcome change). However, they didn't explain where breakfast was served, nor where the gym or anything else was located. We only found these places after searching. + The rooms are very nicely designed. If you like the loft style, then it's perfect. + A Marshall speaker is available. - There's only one spotlight in the bathroom ceiling – very dark, and generally very little light in the room. - You can't open the window, so there's no way to ventilate the room, and there's no balcony. - Parking in the garage costs extra per day. We parked the car in front of the hotel – it wasn't a problem. + The rooms are very nicely designed. If you like the loft style, then it's perfect. + Terrace on the 5th floor with a beautiful view of the sunrise and the forest, equipped with a pool, sun loungers, armchairs, and a bar. + In the courtyard, there is another pool with sun loungers, showers, restrooms, and a gym. We still liked it; it was colorful and vibrant.

Perfect spot in town, easy to get around on foot or by bike (which we rode to the beach!) Rooftop bar was a nice touch along with a negative edge pool. Fajitas were really good too! We took advantage of breakfast on site. Buffet options change slightly daily. Challiques seem to be in the daily and that’s a great thing! We were disappointed to learn that the shuttle is no longer being offered. Pedal power to the rescue. Also, they do not have free coffee in the lobby (but you can get from restaurant starting at 7am if you have breakfast included). Laundry machines work well. Over all really liked the hotel, convenience and amenities offered for the price. Would stay again!

I didn't stay at the hotel; I only went to an event. It's a shame they sold the coffee shops!