The Warwick Hotel Rittenhouse Square Philadelphia
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There was a rat in my room. I was lying in bed when I noticed something moving out of the corner of my eye. When I looked up, I saw a rat scurrying across the floor before disappearing under the bed. I immediately gathered my belongings and went to the front desk. I was given another room, but it was also in poor condition. The bathroom had hair in it, and the room did not appear to have been properly cleaned. Overall, the hotel is extremely run-down, despite the lobby giving a much better first impression. In both rooms, the wallpaper was peeling, and there was visible damage to the bedroom and bathroom walls. The shower in the first room was also not functioning properly. Most concerning was the reaction from the front desk staff. When I reported that there was a rat in my room, the employee did not seem particularly surprised, which left me with the impression that this may not have been an isolated incident.
It is a very nice hotel. The rooms are a little dated and ready for a makeover.
The staff is extremely customer focused and accommodating. They were very intentional to accommodate all of my preferences. Lovely lobby area for gathering and taking photos. Just minutes away from great shops and restaurants. I'll definitely return!
Yaz is awesome! Super friendly, personable, and amazing customer service. Hotel is under renovations but she truly did her best to go above and beyond to make our experience top tier. She is just the right person to have leading a team and we hope to see her next visit!
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Обновлено 25 август 2026