Pensiune & Restaurant AS
Visitors often praise Mama's Home Florence for its excellent, central location and comfortable beds, with some finding the air conditioning a welcome amenity. However, several guests have reported issues with cleanliness, including rooms not being cleaned during their stay and itchy bedding, as well as a lack of in-person staff assistance.
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Google tarafından doğrulandı38 Google yorumuna dayanır.
Comfortable and well located. The bed and pillows are the best part.
I’m very disappointed with my stay at this hotel. During my three-night visit, the room was not cleaned starting from the first night, which is simply unacceptable. The entire check-in process is done through WhatsApp, and there is never anyone at the front desk to assist you in person. Communication is limited to messaging, which makes it difficult to resolve issues quickly or feel supported as a guest. The only positive aspect of this hotel is its location. Unfortunately, the lack of basic service and hospitality outweighs that benefit. I would not recommend staying here.
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Düzenleme Öner — Pensiune & Restaurant AS
Last updated on 17 Ağustos 2026