The Gardens Otel

Great place! The breakfast was excellent, cooked to serve daily! Great options! Annette was the best! The room was very comfortable! The staff was very helpful and kind. We will be back again!

My first time to Key West and I picked the right spot! Amazing.

We stayed here for our mini-moon! We loved it. The service (Lynn and Annette) was 10/10! It’s quiet, peaceful, beautiful. Very convenient to walk to restaurants, shopping, etc. - nothing is more than a 15 min walk away! The fresh included breakfast was delicious, the small bar by the pool was fun and welcoming, the wine bar had great selections. The gardens and the turtles were such a unique feature. We would definitely come back here!

Our stay at The Gardens Hotel was absolutely phenomenal, never want to stay anywhere else for future Key West trips! Our room was lovely, we had the Master Suite and it was spectacular. We loved the balcony overlooking the pool, we could enjoy the live music, it was great. The bathroom was luxurious and very spacious. The pool itself was lovely - extra special shout out to our favorite bartender, Annette, she took great care of us and was overall a hoot to be around. The location was wonderful, close to everything, yet you feel removed and in your own private, secluded garden. The grounds were immaculate, hotel staff superb, I can’t say enough great things about this hotel! Deserves a 100/10! P.S. Can also vouch for it being an LGBTQ+ inclusive space, my fiancé & I were nothing but comfortable here! ❤️🏳️‍🌈

Our stay at The Gardens Hotel in Key West over Memorial Day weekend was absolutely incredible from start to finish. From the moment we arrived and were greeted with sparkling wine, we knew we were somewhere special. Judith at reception was beyond friendly and welcoming. She gave us a full tour of the gorgeous property and personally escorted us to our room, which made the experience feel so personal and luxurious. The hotel itself is truly an oasis right off Duval Street — lush, tropical, peaceful, and beautifully maintained. Despite being steps away from all the action, it was unbelievably quiet and relaxing. Our room and the grounds were stunning, and the self-serve wine room was such a unique and amazing touch. We also loved the complimentary breakfast each morning, which made the stay feel even more special. Feeding the onsite tortoises was such a fun and memorable experience, and the live music every night created the perfect atmosphere. A huge shoutout to Phil at the bar — he was incredibly friendly and made fantastic drinks all weekend long. We were enjoying ourselves so much that we decided to stay an extra night, and the staff was wonderfully accommodating in making that happen. And of course, we can’t forget Lucy, the adorable onsite cat, who completely stole our hearts. The pool was also perfection — the ideal temperature for relaxing after a day exploring Key West. This was hands down one of the most relaxing, charming, and memorable hotel stays we’ve ever had. We already can’t wait to come back to The Gardens Hotel!Our stay at The Gardens Hotel in Key West over Memorial Day weekend was absolutely incredible from start to finish. From the moment we arrived and were greeted with sparkling wine, we knew we were somewhere special. Judith at reception was beyond friendly and welcoming. She gave us a full tour of the gorgeous property and personally escorted us to our room, which made the experience feel so personal and luxurious. The hotel itself is truly an oasis right off Duval Street — lush, tropical, peaceful, and beautifully maintained. Despite being steps away from all the action, it was unbelievably quiet and relaxing. Our room and the grounds were stunning, and the self-serve wine room was such a unique and amazing touch. We also loved the complimentary breakfast each morning, which made the stay feel even more special. Feeding the onsite tortoises was such a fun and memorable experience, and the live music every night created the perfect atmosphere. A huge shoutout to Phil at the bar — he was incredibly friendly and made fantastic drinks all weekend long. We were enjoying ourselves so much that we decided to stay an extra night, and the staff was wonderfully accommodating in making that happen. And of course, we can’t forget Lucy, the adorable onsite cat, who completely stole our hearts. The pool was also perfection — the ideal temperature for relaxing after a day exploring Key West. This was hands down one of the most relaxing, charming, and memorable hotel stays we’ve ever had. We already can’t wait to come back to The Gardens Hotel!

Good luck if your plans change, try to get a credit for future use. Prepaid for 2 nights in late May using Expedia. But unfortunately, our plans changed. Expedia said the hotel denied our request. The hotel said it is our of their conteol. I have email the GM, Jim, with zero response. The British lady, at front desk i assumed, who answered the phone was British polite and dismissive at the same time. "I have exhusted in helping you." When your GM does not reply to email, your front desk is dismissive, it really does NOT make me want to recommend your establishment to other people. Sometimes, it is not about the non-refundable policy. It is about customer service that makes guests feel valued and want to return. Unfortunately, i will Never book The Gardens Hotel again! Jim: i emailed you on on 4/27/2026, almost 3 weeeks ago without reply. NOT 2 days ago as you stated.