The Sandman Santa Rosa Sonoma
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via Stay22Про це місце The Sandman Santa Rosa Sonoma
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Room was clean. Bed was comfortable.
This hotel was ok. The rooms were basic and served our needs for the most part. The breakfast had a few good items, And parking and location was great. I had a terrible experience with customer service on my first morning there though. I called the front desk at about 7:30 because my blow dryer wasn't working. She told me that I'd have to wait until housekeeping/maintenance got there at 8 am because she couldn't leave the front desk. That was frustrating but she said she'd let them know right at 8 and I figured that they'd bring it right after that. I needed to leave by 8:30 to make it to an event on time. I gave it until about 8:07 and then called again. She assured me the blow dryer was on it's way. I called again 5 minutes later and got the same assurance. I called again every few minutes until it was time for me to leave and they brought it as I was on my way out the door at 8:35. I was late and didn't get to do my hair properly. I feel like this could've been handled much better and they didn't seem to care or make an effort to make it right afterwards. When I asked, they said they could take off my parking charges for the 2 nights I was there (a total of $10) because I booked through a 3rd party. I will stay somewhere else next time I'm in town.
It was a great stay. They have a wonderful clean outside area. The pool and hot tub were amazing. The breakfast was ok. I will definitely stay here again
Clean, cozy, good full breakfast, and friendly employees.
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Останнє оновлення: 2 листопад 2026