The Jaffa Hotel, Tel Aviv - מלון דה ג'אפה

We chose to stay at the Jaffa Hotel for a birthday, mainly because of the restaurant Giordania and the chef's experience that was presented on the booking site and on the hotel's website at the time of booking, during our stay at the hotel, and even a few days later. At that time, the site featured pictures of Chef Bar Tsenger and the dishes associated with him, without any clear indication that the restaurant was no longer operating in this format. It was only when we arrived for dinner that we discovered that the hotel had become kosher, that the chef was no longer leading the restaurant, and that the entire concept had changed. This is essential information that was a central and even decisive consideration in our decision to choose the hotel, and therefore we expected it to be presented clearly and prominently in advance. Following this discovery, we gave up on the meal at the hotel and had to find an alternative restaurant. The breakfast was also disappointing and did not match the expectations created by the information presented at the time of booking. Unfortunately, the experience left an unpleasant feeling of consumer deception and significantly damaged our trust in the hotel. It is recommended that anyone considering booking verify in advance with the hotel that all information on the site is indeed up-to-date and reflects the actual situation.

The truth is that the hotel is now run by Fattal and it is evident in the service and conduct We arrived for a fun day and were thinking of staying the night The staff behaved in a disgustingly bullying and cold manner I really recommend thinking twice before thinking of going there Not what I imagined

Everything was perfect: the welcome, the service, the cleanliness, the excellent and plentiful breakfast served on a beautiful, peaceful terrace. The room was very quiet and relaxing. The pool was very pleasant. Absolutely flawless, nothing to complain about, not to mention the parking. Thank you, excellent memories.

We had a wonderful experience at the hotel! The staff is professional, courteous and of a very high standard of service. We received a quick response to every request and felt that they really cared about the guests. Special thanks to the lovely Ruth, who helped us with everything we needed, always with a smile, patience and personal attention. There is no doubt that she made our stay more pleasant and special. Highly recommend and of course we will be back soon!!

The most horrific service and guest treatment ever seen in hospitality industry in Israel. Stay away. Fatal should fire all management and mainly the CEO.

מלון יפהפה מבחינת העיצוב והנראות, אבל לצערי החוויה והשירות ממש לא עומדים ברמת המחיר הגבוהה. יצאנו מאוכזבים מאוד ואפילו קיצרנו את החופשה בלילה כי פשוט לא נהנינו. I usually don’t write reviews, but after the experience we had this weekend, I felt I had to share it honestly. The hotel itself is absolutely beautiful, but unfortunately the overall experience was very disappointing and nowhere near worth the price we paid. First of all, there is no parking at the hotel and no assistance with luggage. Since the hotel is located on a steep downhill street, if you continue further to find parking, you then have to drag all your bags back uphill. For couples with a lot of luggage, families, or anyone arriving with children, this is extremely inconvenient and exhausting. The reception staff were unfriendly to the point of seeming annoyed by the guests. It really felt like they had no patience or energy for customer service, which immediately creates a bad atmosphere when arriving for a vacation. Our first room was unacceptable. The mattress was completely worn out and you could strongly feel the springs. The shower also clearly hadn’t been cleaned properly because there were opened and used shampoos and soaps left behind when we arrived. We came for a romantic couples vacation and were given a connecting room next to a family with children and a crying baby. The screaming felt like it was happening inside our own room. To the hotel’s credit, when we complained they immediately changed our room. The new room was clean, the mattress was much better, and they also sent us a complimentary bottle of champagne. The coffee machine and capsules in the room were a nice touch as well. The pool atmosphere was extremely crowded and noisy. This is not an adults-only hotel, so there is very little peace, privacy, or relaxation around the pool area. The staff member who was supposed to welcome us at the pool was busy texting on his phone when we arrived and didn’t even bother to look up at us. We spent around 15 minutes searching for somewhere to sit because nobody clears or organizes the chairs, and there was barely any service unless you are considered “VIP.” Another frustrating thing: if you are seated in the second row of pool chairs, the first row completely blocks access to the water, so getting into the pool becomes awkward and uncomfortable. Breakfast was actually very good and generous, but again the service was weak. We received several things incorrectly, and we overheard other guests complaining about the service as well. Overall, the hotel is stunning visually, but the value for money is simply not there. For these prices, there are many other places where you can have a completely different level of experience and service. We were so disappointed that we actually left one night earlier than planned because we just weren’t enjoying ourselves anymore.

This is the second year my wife and I have celebrated our wedding anniversary at the hotel, and our experience was completely different from what some of the comments have described. This is one of the best boutique hotels in Israel, with one of the highest levels of service we have experienced. I would like to especially mention Uri from the reception, who helped us with a small problem that arose in the room and was attentive, professional and caring throughout. In conclusion, I wholeheartedly recommend this hotel, and of course we will return to celebrate here next year. 🙂

Better to stay at home Miniature pool Poor service No restaurant in the evening