Hotel Amigo

An excellent hotel, from arriving to leaving the staff were incredibly attentive, friendly and helpful. We spent a week there for our first time in Brussels and birthday celebrations and couldn't have asked for better service. The room was fantastic and well equipped, we especially appreciated house keeping in how detailed they were and recognised how we function in the room from. Concierge were friendly and always happy to help with anything and recommend places to visit, eat and to drink! We'll most definitely be back

All the staff at the hotel were polite and friendly. We enjoyed delicious breakfasts and a clean, comfortable room. We had a great experience staying here and left with a very pleasant impression. Thank you to everyone😊

The staff at the hotel is AMAZING! From the doorman to check in… the valets and concierge - they are so welcoming and knowledgeable! The servers and housekeeping are so warm and friendly as well! We will truly miss the staff. Hotel itself is absolutely charming and in the PERFECT location. We walked everywhere easily. Special shoutouts to the ladies in the dining room -some of our faves- Ilaria and Rebecca🩷

I have a bitter taste in my mouth for having chosen this magnificent and highly reputable hotel, only to encounter this kind of disappointment. Indeed, my daughter and I had come to spend 36 hours in Brussels to discover the city. The place and the date were particularly symbolic for me (my late father, who passed away on May 2, 2016, adored this city). The day after our arrival, on the evening of Saturday, May 2, 2016, I received an email from my bank immediately notifying me of a €300 charge to the Hotel Amigo. Thinking my card had been used fraudulently, I immediately called reception, but they were unavailable and said they would call me back. No call back. Just as my daughter and I were about to go to sleep, I ended up calling back myself (!!). The receptionist didn't understand how to resolve the issue and transferred me to her manager, who, instead of being understanding and kind, ended the conversation by telling me it was a mistake on my bank's part, that I had to sort it out with them (!!), and that no charge had been made. I even have a photo of the proof of this charge… I can't understand how they can treat customers like that, especially in a hotel of this caliber. Fortunately, when we checked out the next morning, the manager on duty was very kind, although he couldn't offer any explanation for the error. I hope, as he indicated, that my account will be credited with the amount within 72 hours. Another disappointment at the restaurant during breakfast. Indeed, the buffet falls far short of the standards expected of a 5-star hotel (choice, quality of products, presentation), and the high price of 58 euros per person (the price of breakfast in a Parisian luxury hotel) is, in my opinion, unjustified. We were disappointed by the hot dishes we ordered: my daughter ordered a runny omelet, which was served overcooked; I ordered porridge with red berries, which was barely lukewarm (quite sickening), in a soup bowl (the presentation wasn't even careful, it felt like eating mush) with a tiny saucer of red berries served alongside, which the waitress thankfully offered to refill. I hate waste, and I couldn't even finish my "soup bowl." Furthermore, the waitress, who was very rushed (even though the breakfast room was far from full), was barely pleasant and deliberately (or perhaps not?) forgot to offer me lemon and milk with my tea (while she had offered it to the elderly couple at the next table). Fortunately, another, undoubtedly more experienced waiter made up for the less-than-stellar service from his young colleague. I've had the opportunity to travel to magnificent hotels thanks to my previous job, and thanks to my partner's current job, and I've never experienced anything like this before. It's a shame, because the hotel is beautiful, comfortable, and very well located, and most of the staff are friendly and polite.

Great place, conveniently located and great breakfast included. Love the doormen's hats. 2 blocks from the sculpture.

Excellence in every way

Stylish 5 star hotel. In a busy touristic area though.

Room was spacious and luxurious, staff was extremely helpful and friendly. Location could not have been better, everything we needed in a hotel

We stopped for cocktails and a snack. Service was slow, the food was okay okay. The atmosphere was very nice.

Great location Very good bed and pillows Excellent breakfast Very nice bar! Good shower, but it's above the bathtub and very close to the wall without any support points.

This hotel clearly has issues with basic procedures and internal communication. I was resting in my room at 5 pm when someone opened the door without knocking, which was quite shocking. After that, we put a “No” sign (meaning “Do Not Disturb”) on the door handle. About 10 minutes later, I heard two knocks, and within a second, the door was opened again. I had to shout, “Did you not see the sign on the door?” Honestly, this is unacceptable. I’m not even sure if it was the same housekeeper or another staff member. It makes me wonder whether they even pay attention to the sign. If basic protocols cannot be followed, please let us know so we can at least be prepared for unexpected entries during our stay. A friend of mine experienced the same issue yesterday. Someone entered her room without knocking shortly after she checked in. This situation raises serious concerns about safety, privacy and internal communication within your team. Such conduct is not acceptable under any circumstances. Staff etiquette and training are fundamental indicators of quality—both of which this hotel clearly lacks and appears to have no intention of improving.