Premier Inn Lübeck City Centre Hotel

The stay was good. The room was clean and a good size. The beds were a bit too small for me. French double bed. The hotel is right next to the train station, easy to reach, and the old town wasn't far either. Everything was easily accessible. Unfortunately, the bar was closed due to staff shortages.

For our stopover in Lübeck, we spent one night at the Premier Inn Lübeck City Centre Hotel – and didn't regret it for a second. The deciding factors for us were the family rooms and the excellent value for money. We were greeted by an exceptionally friendly and helpful team right from check-in. A particular highlight was how welcome our children felt and how warmly they were treated. The room pleasantly surprised us. The amenities were better than in some family hotels we've stayed in before. Everything was clean, modern, and thoughtfully designed. The breakfast buffet wasn't huge, but the quality was very good. The selection was perfectly adequate, and everyone found something delicious – from the pickiest eater to the big breakfast fan. In short: A great hotel for families, city travelers, or as a stopover on longer journeys. We felt very comfortable and would gladly return on our next visit to Lübeck.

I regularly stay at Premier Inn around Germany but the management of this Lübeck location needs serious improvement. The rudeness and audacity of the reception staff are atrocious, especially one sleazy Carlos who loves to chitchat with female coworkers and does not do his job. When his incompetence was exposed, he had the audacity to say other customers are waiting too. Yes! Customers are waiting and you are still chitchattting with your coworker and not serving your customers?! Then he had the insolence to remove his glasses and threaten the customer with a childish stare. A typical psychopathic move. Such is not fit to work in the service industry.

We loved the hotel – we were absolutely thrilled! Honestly, we got even more for the price than we expected. From the moment we checked in, the hotel exuded coziness, a pleasant atmosphere, and a warm feeling of welcome. The staff was very friendly, the rooms were clean, the linens were spotless and smelled wonderfully fresh – everything left an extremely positive impression. It's exactly the kind of hotel you don't want to leave – you'd love to stay longer. We'd especially like to highlight the breakfast – it was excellent. Perhaps not a huge selection, but everything you needed was there, and above all, everything was delicious. The staff's attentiveness was particularly appreciated: they found us a table, seated us, and looked after us attentively. These little touches create a special feeling of comfort and hospitality. If we really had to nitpick, the only minor point would be a noticeable limescale buildup on the shower head where the water comes out. But that's truly a small thing compared to the overall excellent impression. We were absolutely thrilled. Should we ever be in this city again, we would without hesitation choose this exact hotel again!

I'm thrilled with this hotel! A beautiful, modern, and cozy place – perfect for families, friends, or couples. The hotel is new, stylishly furnished, and you immediately notice that every detail has been carefully considered. A fresh, modern style, a lovely atmosphere, and a pleasant ambiance. The cleanliness was also excellent; everything was well-maintained and tidy. I was particularly impressed with the breakfast – a wide selection, fresh, delicious, and truly high-quality. The location is also perfect: close to the center, yet very quiet and peaceful. It's a wonderful place to relax. I wholeheartedly recommend this hotel and would love to return!

Good hotel. A very nice employee named Max at reception. However, the blonde lady at reception who was on duty on the afternoon of May 24th should really find a job without people. Such unfriendly behavior (and this applies to every single guest) is rare. Everyone can have a bad day, but it was no different the day before.