Haven Hotel Rotterdam, Curio Collection by Hilton

Great location. Many things are within walking distance. Very good breakfast. Superb spa with a view. Best to book a room facing the harbor.

Excellent location, within walking distance of the center. Easily accessible by car. Parking is available. Very quick and friendly welcome. Well-maintained rooms with all amenities. Highly recommended.

On June 26, 2026, my fiancé and I stayed at the Havenhotel Rotterdam to celebrate our engagement. Unfortunately, what should have been an unforgettable and special night turned into a major disappointment. Upon arrival, we were welcomed into a beautiful and clean room with a jacuzzi and sauna. To end the evening on a relaxing note, we got into the jacuzzi together while enjoying the beautiful view over Rotterdam. Unfortunately, afterward, the water in the jacuzzi did not drain. We finally fell asleep around 1:30 AM. To our great shock, another hotel guest suddenly entered our room in the middle of the night. This guest was also startled. Our sense of security vanished instantly, and our special evening was ruined in one fell swoop. About fifteen minutes later, an employee came to offer his apologies. He said that a suitable solution or compensation would be looked into the following morning. Due to the incident, we hardly slept that night. The next morning, we contacted the reception regarding the defective jacuzzi. It was indicated that technical service would be present around 9:00 AM. However, someone did not come to the room until around 11:00 AM. The problem was resolved within one minute, giving us the impression that it might be a known issue. When we brought up the hotel guest who had entered our room during the night at the reception, it turned out they knew nothing about it. We found this very striking, considering that an employee had assured us that very night that they would look into a solution the following morning. The only solution offered initially was a late check-out. At that moment, this had little value to us. We therefore requested a meeting with the manager. The manager was friendly, listened attentively to our story, and ultimately offered a partial refund and a bonus on a future booking. At that point, we agreed to this. A few days later, we received €126.48 back on a stay of €445. Personally, we find this compensation very limited, especially for a hotel that is part of Hilton. My fiancé and I have been together for 6.5 years now, and we have never experienced a stranger entering our hotel room in the middle of the night. We stay in hotels regularly, from well-known chains to luxury accommodations, and in all those years, we have never had an experience where our safety was compromised in this way. Precisely on our engagement night, one of the most beautiful moments of our lives was overshadowed by this. As far as we are concerned, several things went wrong: 1. A serious violation of our safety and privacy. 2. A jacuzzi that was not functioning properly. 3. Poor communication between the night shift and the reception. 4. Compensation that is not commensurate with the impact of the events. Especially from a large and internationally known name like Hilton, we had expected that safety, communication, and the handling of such an incident would be better organized. On the positive side, the room was clean and the staff remained friendly. We personally found the bed very hard, but that is, of course, a matter of taste.

We had a pleasant stay at the hotel and are very satisfied with the service. However, we would like to single out one employee in particular: Riaz, the porter. He truly deserves an extra compliment. From the very first moment, he was friendly, open, and incredibly customer-oriented. He handled our car with great care, which immediately gave us a sense of trust. We had a very pleasant conversation with him upon our departure. His hospitality, professionalism, and genuine interest left a wonderful impression on us. Thanks to Riaz, we left with an even better feeling. Employees like him really make a difference and are the calling card of a hotel. Cherish this kind of staff, because they ensure that guests feel welcome and appreciated. Thank you, Riaz, for the excellent service!

I could not resolve double charge or outstanding amount in my invoice for more than a month yet. I have spoken at least 4 desk officers and send 3-4 emails explaining the situation. They partially fix the error after a month. Operation, alignment and coordination between Hilton and Haven miserable.