Grand Hotel in Lviv
旅客們經常讚賞 Grand Hotel 的奢華外觀、優質服務與親切員工,特別提及櫃檯人員與水療中心的工作人員。然而,部分房客曾遇到房間噪音問題、賭場服務不專業以及酒吧員工態度不佳等狀況。
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We were in Lviv with friends for the weekend. They chose this hotel because of the casino. Unfortunately, they were refused entry after purchasing a special card, for which they received no refund. They were given no specific reason why they couldn't enter. They were treated very unprofessionally. My friends are elderly and don't abuse alcohol; their only entertainment was gambling for fun. We are deeply in love with Lviv and will definitely return, but certainly not to this high-class hotel, as it seems. From what I see, your PR is getting worse. I think it would be a good idea to invest in better service, because I will discourage ALL OUR FRIENDS from "THIS" pseudo-hotel! We'd rather spend our money somewhere where we'll be treated with respect. And I truly feel sorry for you, Grand Hotel Lviv Casino, because you've lost some very decent guests.
I want to express my gratitude to Solomiya (!) from the spa area, for her patience, understanding, and kindness ❤️❤️❤️❤️
I couldn't wait to talk, it's hard to communicate with a robot, put a human in charge
Nice hotel, spa 😍 breakfasts 🔥 Hotel staff immediately reacts to misunderstandings etc. We were very satisfied
Luxurious hotel, excellent service and delicious food.
Nice place and friendly staff at casino
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最後更新日期:1 11月 2026