Mercure St Pauls

Lovely business suites available, staff very helpful and friendly

Hotel is nice enough overall. Rooms were clean, mains dining area was nice. Looks directly into the winter gardens so you get a nice view outside. There were one two lists and one of the lifts was broken the whole weekend, and with a full hotel this meant either waiting a long time or using the stairs. Check in staff managed to mess something up at some point as we had to get new cards for the rooms after the first night because they stopped working and they said it was only checked in for one night.

Stayed for 9 nights for the snooker. Been coming for 15 years. Positives - check in was efficient with a really helpful young girl - refurbished room was nice and clean - a lot of the older staff tried hard to please their clients in the face of obvious cost cutting Negatives - room aircon didn't work - one lift out of order the whole time (again, this is an annual occurrence) - the breakfast was very disappointing. Used to have tea and coffee served to tables, now two machines serve powdered milk rubbish and even they were broken most of the time. The buffet was very poor, the cheapest sausages you could imagine and no mushrooms, black pudding or freshly cooked eggs. - no staff on the bar before 11am to even get a decent coffee from there - bar staff unable to cope with busy nights and beers constantly going off. - the lounge area redecoration looks like an A level art project gone wrong This used to be a great hotel where the snooker crowd congregated. It now needs significant investment in terms of staff numbers and infrastructure. This isn't a criticism of a lot of the front line staff who tried hard and worked long hours. But management needs to be more visible and supportive. In the days when Luisa was the General Manager, she'd be out talking to customers and clearing tables herself if she had too. Next year I'll probably look elsewhere

Had a spa day booked twice and then cancelled by the hotel due to staff shortages!! Terrible customer service let’s see if we get to go on our 3rd date and they’ve already had payment for this spa day very disappointing !!

I received a spa day gift voucher for Christmas & booked to go with my sister, I took a day annual leave off work but received a phone call on the morning to say the pool was closed & my treatment wouldn’t be at the same time as my sister due to staff calling in sick , I would have to wait over an hour after my sisters treatment for mine so we decided to change our Spa Day to another date -this was today (1/5/26) I took another day off work to receive another phone call at 8am today & the same had happened again - staff off no one to do my treatment , absolutely gutted - I have wasted 2 days of my annual leave & not even been to the spa day yet ….will it be 3rd time lucky or shall I ask for a refund …not impressed

Been here many times. It's lovely, nice food, friendly staff, clean. My observations this time were that they were seriously understaffed. Also the carpet in our room was frayed and couldn't enjoy the view as there was mist inside the window. Minor things really but feedback is useful.

Visited for second time for a show at City Hall. The air conditioning in our room wasn't working [neither was the extractor fan in the bathroom] so we were moved rooms after reporting it. The new room wasn't set up as a twin but we were assured it would be later that day by housekeeping - unfortunately this never happened. Thankfully the air conditioning did work in this room but the extractor fan didn't. The breakfast was good as always and the staff very helpful and friendly. Sadly there are some niggles but hopefully these will be ironed out by the refurbishment.

Location is good. This hotel seems to have faded badly and feels very tired. Cleanliness was below average and the bed was terrible. The reception team were very friendly.

Room was very spacious, bed was OK, but lots of springs so not the comfiest. Good location

Rooms are nice and clean. No phone in the room but not a big issues. Rooms spacious and has everything you need. Hotel staff are friendly and helpful. Hotel is central and not too far from the train station.

Fantastic base if stopping in Sheffield, Great hotel bar and very friendly staff Totally recommend staying here