Carmel Mission Inn

I really wanted to love this hotel but had a frustrating experience with their customer service system long after check out. To start with the pros, the location is great, closeby to major attractions, groceries and a bakery I loved. The hotel ambiance was pretty nice, I actually liked the room but it was smaller than it appeared when I booked through my credit card booking portal. I felt some of the receptionists throughout the stay may have been new and were not sure of hotel information and were not too warm when answering questions, which is fine, but it created miscommunications later. I appreciated their efforts to reduce water usage by giving instructions in the room to communicate to housekeeping what you'd like to be taken care of, leave a sign on the bed to change sheets, leave towels on the floor to trade and hang to keep using, etc. It would've been a good system if the housekeeping did come to the room- I noticed one of the robes had a big stain on it and left that and a dirty towel on the floor to at least be cleared, but over the course of three nights the housekeeping did not make it to our room somehow. We came back from hiking everyday around 4 or 5 (checkin time) and they would be cleaning other rooms and never got to our door. At this point our trash can is completely full, the towels have been on the floor as requested, and we would like a sheet change. Before we head out to dinner, I called the front desk to request someone to stop in if possible to take the trash and towels, but when we got back we couldn't even tell they came in. They left the robe/towels and took out one trash bin, and just left new ones in the bed. I understood they might not have had time to change it, but I'm not sure why they didn't go into the room while I saw they did clean other rooms that still had guests' items inside when passing by. On check out day, before we left the room, they did try to come in around 9am to get started clearing it out? I've seen some other reviews be caught off guard with their additional fees and parking, it also wasn't clear when booking through my credit card but that's fine. I just felt like we ended up paying a premium for just an okay hospitality experience. Fast forward a few days, my partner forgets his glasses and we end up sure that he dropped it under the bed. I call the front desk and the young man simply says they didn't find anything and leaves it at that. My partner is certain he left it and maybe the housekeeping didn't check thoroughly when cleaning based on our experience during the stay. I end up calling again and a woman at the desk then puts in a report for us and lets us know someone is already in the room so she will call me if they find something. Few days later, I call again because I did not get a call or email. They tell me my email is incorrect (common mistake with ymail/gmail, its okay), they did find the glasses and will send it to the right email. I call again a few days later, the email is still wrong the exact same way. I still don't get the email, I call again and someone sends me directly to the housekeeping manager, she lets me know both the email and phone number was incorrect?? She takes it upon herself to confirm directly that I got the email, which I appreciated. Now its been two or three weeks I had it call back and sort it when it is just an issue with their system/staff? not correcting the information, though I have only booked and confirmed through the correct phone and email to even stay there. At this point, I wanted to discuss the experience I had during the actual stay, I sent an inquiry to give me an email online, and did not hear back. I ask the front desk a few times for a corporate number, they just tell me to call back tomorrow, manager will be there. Of course she is not when I called, they give me an email and I leave my email and number. I expressed my concerns directly and tried to follow up, and I never hear back, she doesn't call the number I left, or anything. It seems like they only will respond to reviews sadly.

I have been waiting for almost 3 weeks now for a refund of an order for cheese cake. I placed the order on 7/9 and it got cancelled because the kitchen was closed and they said they refunded it right away and I’ve been calling and emailing EVERYDAY and no response!!!! I finally got a refund for $2!!!!! I have waisted so much time on hold and leaving messages for manager and no one has responded!!!

Location is good. Beside restaurants and amenities. No need to drive out for meals.

Very Good Hotel, the service. It’s increíble And The restaurant. It’s Very Good.

Great location but zero closet space, heavy fees, and a poor dining experience We just wrapped up a 4 night stay here for a family vacation. While the location is perfect for exploring Carmel and the property looks nice, the room layout, the extra fees, and a really uncomfortable experience at the restaurant made it a frustrating stay. If you are traveling as a family, please be aware that there is absolutely no wardrobe or closet space in the room. This made organizing our clothes impossible. When we brought it up, the staff kindly offered to bring us extra hangers. We appreciated the gesture, but there was literally nowhere to hang them. We had to pick our clothes directly out of our luggage on the floor for four days, which is a major pain when you are trying to keep clothes nice and avoid living in clutter. This setup is definitely not built for family travel. Tavern Experience We decided to eat at the on site tavern one evening. The food itself was actually decent, but our experience was completely ruined by our waiter. Honestly, it felt like a place that is only good for white people, and there was a very clear white brown bias in how we were treated. We received a complete lack of respect, which was incredibly exhausting. We still chose to leave him a 23% tip just to show respect and take the high road, even though we received absolutely none in return. Sadly, we almost expect this kind of treatment at this point, but it was still disappointing to experience it right at our hotel.. The Extra Fees The constant extra charges here are real. On top of already high room rates, they charge a mandatory $30 a night self parking fee plus tax and a daily $10 facility fee plus tax for Wifi and pool access. Paying over $44 extra every single day just to park in an open lot and get basic amenities feels excessive. Plus, if you bring a pet, expect a flat $100 fee on top of everything else. Bottom Line It is a nice looking property in a convenient spot, but we would not stay here again. Between the total lack of basic storage, the steep daily fees, and the deeply uncomfortable feeling of white brown bias at the restaurant, it is just not worth it. If you want to feel respected, unpack your bags comfortably, and get actual value for your money, I highly suggest looking elsewhere.

Small rooms, they tickle and dime you on things like parking fee (nkt free t I park at the hotel!).