Hotel Millwright In Amana

During a tornado scare, the staff brought us coffee and water. Very nice!

Two weeks ago, a major disaster for our family. Our son's wedding and reception were at this hotel. Checking day......Guaranteed check at 3pm. We arrived at 2pm. At 3pm, still no room.......we had four rooms, but the party had pretty much the entire hotel. At 4pm, still no room....but someone walked in the door at 4:05 and they received a room. At 4:15 again, I went to the front desk. Up to this point "Dave" was helping us. He was busy and an older taller lady with long dark & gray hair "helped" us. This is where it got ugly. The lady was the rudest hotel person I have ever met. I asked for answers to why and when. All she did was give me a nasty smirk and I actually told her to remove that smirk. I asked for the Manager, she said the Manager could not do anything about it. I asked again, within 15 minutes we had the Manager. We explain the guarantee we received when booking the Wedding and that we had a pre-wedding party to get to an an hour. She said they were having staffing issues and our four rooms have not been released yet. I informed her, I went to our rooms and the doors were open. The rooms were clean. She explained they have been inspected as complete yet. I explained to her that people have walked in and received rooms. I explained to her she needs to swap out rooms for people standing in the lobby vs. people who have not arrived. 15 minutes later we had three rooms. While standing with the manager as she clicked on her computer, I heard another guest ask the tall long haired lady, "What is going on?, Why aren't rooms ready" The same rude lady behind the counter which smirked at me...........Told the other guest, "It's none of your business." Wow. I thought her husband was going to jump over the counter at Ms. Tall & Rude. The next day I caught a room cleaner in the hallway and said they did not have to do a complete clean on our room. Just give us towels and coffee. We received NOTHING. Hotel Millwright way over promised and way under delivered. I'm shocked at the lady behind the counter. Dave (the guy behind the counter) was nice.. The Manager did not have her arms around the operation. She made people stand in the lobby for an hour and a half while rooms were available, just not reassigned. Regarding the reception.......the facility was nice. However, certain food items ran out before all guests were fed. The bar was understaffed and the lines were long. Hope this review finds many people and saves you from the Millwright.

Had a lovely stay! The hotel was well appointed and the team there really knows hospitality. The room was spacious, clean and well lit. The bed was comfortable, pillows were magical and I had the best stay. Kuddos to you and your team!

Check-in was very busy, and the wait was a little longer than expected, but once we got settled in, the stay was amazing. The staff may have been the friendliest hotel staff I have ever experienced, and I have traveled quite a bit over the years. Everyone was welcoming, helpful, and genuinely seemed to care about making our stay enjoyable. One of the best hotel experiences I have had in Iowa. Highly recommended!

A beautiful venue.

The Hotel Millwright is fantastic!