Embassy Suites Hotel at the Chevy Chase Pavilion

I’ve stayed at the Chevy Chase Hilton multiple times and have generally enjoyed my visits, which is why this experience was so disappointing. Around 11:30 PM, I accidentally hit my head while picking up my hearing aid and ended up with a cut on my face that was actively bleeding. My wife went to guest services simply asking for a Band-Aid, only to be told that they didn’t have any available. We were also told that if we needed ice, we would have to go to the 4th floor ourselves. A hotel should have access to the most basic first-aid supplies, especially for a guest with a minor injury. When I came downstairs and showed staff that I was actually bleeding from my face, the response still felt dismissive and unhelpful. Thankfully, my wife remembered that I had Band-Aids in my car, so we were able to take care of the situation ourselves. What made this even more frustrating was the implication that first-aid items would only be available if they were purchased. Basic first aid for an injured guest should not be treated as a retail transaction. Other than this incident, we’ve always enjoyed our stays here, and that’s what makes this so disappointing. The hotel itself has been great, but the handling of a simple request for basic medical assistance fell far below what I would expect from a Hilton property. I hope management reviews its policies and ensures that staff have access to and can provide basic first-aid supplies when guests need them.

Really quiet, which is nice. Since all of the businesses and industry have left this pavilion area so it feels like a ghost town in there. The rooms and everything were nice, the hard part is when you travel with kids, most kids want to go to the swimming pool. However, this swimming pool is different than any other pool I’ve ever seen in a hotel. If you’re lucky, They only block off a small 1/4 of the pool for hotel guests. I guess when you’re desperate for money, you’re desperate for money! They literally do swim lessons for all the DC Beta bots that work all day in their suits and sit on their cell phones while their kids do swimming lessons in a hotel pool. I’m not gonna lie. It was pretty comical just looking at all the parents staring at their phones while their kids are swimming, they don’t even comment or talk to them as if they’re proud of them or anything. The DC machine at its best. Living in a concrete jungle…. But other than that, a great hotel if you don’t want your kids to swim in the pool. lol or if you just want to learn how to not be a bad parent, you can go watch all of these parents in the pool area.

Really quiet, which is nice. Since all of the businesses and industry have left this pavilion area so it feels like a ghost town in there. The rooms and everything were nice, the hard part is when you travel with kids, most kids want to go to the swimming pool. However, this swimming pool is different than any other pool I’ve ever seen in a hotel. If you’re lucky, They only block off a small 1/4 of the pool for hotel guests. I guess when you’re desperate for money, you’re desperate for money! They literally do swim lessons for all the DC Beta bots that work all day in their suits and sit on their cell phones while their kids do swimming lessons in a hotel pool. I’m not gonna lie. It was pretty comical just looking at all the parents staring at their phones while their kids are swimming, they don’t even comment or talk to them as if they’re proud of them or anything. The DC machine at its best. Living in a concrete jungle…. But other than that, a great hotel if you don’t want your kids to swim in the pool. lol or if you just want to learn how to not be a bad parent, you can go watch all of these parents in the pool area.

The rooms are large enough to land a jet in! Loved the unexpected space and great panopticon view of central space leading off the rooms. Great location and a great place to stay!

I cannot really complain about the hotel. The view from our room was fantastic. Overall I would consider it great. The staff is wonderful and very helpful. Room service is great. The shower pressure is strong, it may be a little too strong but i was okay to handle it. The breakfast was great, for dinner I just wanted a Salad and honestly it was delicious. Pricey yes, but still delicious enough where I cleaned my plate. For my CONS, the shower curtain sucked, the inside liner was cut short it caused the floor to get wet with a lot of water. I had to put the entire curtain inside to help with the water. The curtain doesn't even stay closed, so no matter what you do water is spraying out. The water drained slow but not too bad where I’m standing in a pool of water. The one elevator door was not closing properly, so it ended up being stuck. I refused to dare step in that one. The pool seemed tiny and not as nice as the photos.

The rooms are large enough to land a jet in! Loved the unexpected space and great panopticon view of central space leading off the rooms. Great location and a great place to stay!

I cannot really complain about the hotel. The view from our room was fantastic. Overall I would consider it great. The staff is wonderful and very helpful. Room service is great. The shower pressure is strong, it may be a little too strong but i was okay to handle it. The breakfast was great, for dinner I just wanted a Salad and honestly it was delicious. Pricey yes, but still delicious enough where I cleaned my plate. For my CONS, the shower curtain sucked, the inside liner was cut short it caused the floor to get wet with a lot of water. I had to put the entire curtain inside to help with the water. The curtain doesn't even stay closed, so no matter what you do water is spraying out. The water drained slow but not too bad where I’m standing in a pool of water. The one elevator door was not closing properly, so it ended up being stuck. I refused to dare step in that one. The pool seemed tiny and not as nice as the photos.