Home2 Suites by Hilton Fernandina Beach Amelia Island

My family stayed here for one night as a halfway point heading back home. About 40 mins from the hotel our car started acting up. We were able to make it to the hotel and the plan was to take it into the shop the next morning. The ladies at the front desk were so helpful and made extending our stay so easy without having to pack all our belongings and move rooms. They made the headache of car trouble less of a headache because I didnt need to worry about where we were staying. The hotel is walking distance from the beach and a couple restaurants. The employees had good recommendations for food. Breakfast was ok. Had all your basic items but nothing to write home about. Otherwise the room was clean, beds had a mattress protection cover (if that matters to you), and service was great and friendly.

We booked this hotel under the impression there was a full refund as long as there was 24 hour notice. That was NOT the case. We canceled a week in advance and after we canceled we found out the cancellation fee was the full price of the room. We called and asked if we could just get the room back and were advised we could book the room again for full price but they would not reinstate the room. If we could give 0 stars we would. Definitely false advertising at its finest and horrible customer service. Will never stay at a Hilton again. Over $300 out the window.

Front desk team is so friendly & caring! Rooms are extremely clean. We loved our stay!!! A huge thank you to this Home2 team!

We had a fantastic stay here and would definitely stay again! From the moment we walked in, we were blown away by how immaculately clean everything was. ​What really sets this property apart, though, is the staff. The people at the front desk,housekeeping and the team working the breakfast area are genuinely some of the nicest, most welcoming people we’ve encountered. I thought I had left a necklace pendant behind and called them while I was in the car. They notified management and housekeeping they searched everything in the room and called me back and said that they couldn't find it. Thankfully I ended up finding it in a side pocket in my own backpack I felt so bad I took up their time but they're willingness to help me was so thoughtful I truly appreciate them for their efforts! ​A few highlights that made our stay special: ​Perfect Location: The building is quiet, feels incredibly safe, and is in an absolutely perfect spot. ​Great Perks: Having both free parking and a great free breakfast included added so much value to our trip. ​Special Treat: There is a fantastic ice cream restaurant DeNucci's in easy walking distance, which was the perfect way to wind down in the evening! ​We couldn't have asked for a better experience. Highly recommend!

I have total respect for Expedia after this, our hotel, not so much. We booked the hotel Thursday-Monday through Expedia. We stayed Thursday night, left Friday morning for the beach and didn’t get back until 4-5 to get ready for dinner. At 6 our evening ended with my child getting life flighted due to a prolonged seizure. After staying at Wolfson’s Friday night, Saturday night, and most of the day Sunday, we were discharged and went back to the hotel to finish vacation. We asked for a little grace for a refund of unused hotel nights, and even wanted to book another night to have fun with the family! I had Expedia on the phone and the front counter wouldn’t talk to them. I asked them to check for the email Expedia sent on our behalf and the front wouldn’t contact the manager for us. I have no respect for this hotel and will never step foot in it again! I’m attaching emails as well. Greetings from Expedia Support Team. We are reaching out regarding a refund request from a mutual customer, who had a reservation at your property: The customer informed us that they utilized the stay for the night of May 21 (Thursday). However, due to a medical emergency where the guest’s daughter was life-flighted, the customer was unable to continue their stay and did not use the remaining nights. The customer is now requesting a partial refund for the unused nights. We have attempted to contact your property but have not received a response yet. We kindly request your approval for a one-time exception to process the refund for the unused portion of the reservation. Your understanding and assistance in this matter would be greatly appreciated. Please let us know if you require any additional information. Thank you for your cooperation. Best regards, Expedia Support Team We’re following up regarding your request to refund your reservation without penalty. Thank you for contacting Expedia. We are sorry to hear about your current situation. We hope you are doing well and we wish for your speedy recovery. After contacting the property, they’ve decided to uphold the original policy and have declined the waiver request. In which they said that guest utilized the room for the entirety. Their personal belongings remained in the room for the duration and they did not physically check out and vacate the room. They were also physically on property for more than the first night. The guest even added the date of 5/25/26 in a separate booking with the hotel.

Alyssa and Randy are awesome. We needed quick accommodations after some unfortunate circumstances, and they really helped turnaround our trip! They are both great examples of exceptional customer service <3

This was the single most uncomfortable hotel stay I’ve ever experienced. The room was wet. I don’t mean a little humidity because it’s near the beach. I mean don’t-walk-on-the-carpet-barefoot wet. The sheets, the floors, the towels everything. I had to put on damp jeans for dinner. My son had a box of candy in his bag. It’s so damp it fell apart when he opened it and the candy was a sticky mess. Why didn’t we change rooms? We did. Same issue so it’s the whole hotel. All I wanted to do was go home, have a shower and sleep on dry sheets. Ruined the vacation and will not trust Hilton ever again.

Overpriced

Great location. Clean and accessible. Easy walk to beach and strip mall of shops. Was baffled by the refresh service of our room while staying 5 days. After the 3rd day when I brought it to the attention of the front desk at 9:30am, the gentleman said he would take care of it. We returned at 4:45pm and found it wasn’t addressed. When I went to the Front Desk to get an update, the attendant apologized, but another person (may have been a manager) snapped at me and said they were still cleaning rooms and it would be done. Having been an Inn Keeper at a Bed and Breakfast, when our staff missed something we escalated the request by making it a priority. Not real happy with the response from the so called manager. I will say though, the breakfast host was efficient and always addressed the guests needs. If I was still working as an Inn Keeper, I would certainly hire her. It’s nice to know there is always a good apple still in the basket when others have gone rotten.

Reliable stay. No problems. Good breakfast.

Tiana at the front desk is great. Amazing customer service experience. Thank you