The Ritz-Carlton, Fort Lauderdale

Holy Moly what a wonderful hotel!! We stayed here 3 nights and enjoyed every single minute! The room was immaculate, view was amazing, service exceptional! We were greeted by name everywhere we went, blew our minds LOL! I need to give special shout outs to stars of the show that made our stay incredible. Jonathan took great care to get us great seats by the pool, even moved us when better seats became available. Rodney took exceptional care of us with whatever we needed and more while enjoying the pool. Gerson at Burlock coast for breakfast is the sweetest, nicest server and felt like a family member by the time we left. Diego at the front desk was on the spot each time we needed anything. We are already looking for a time to go back as it’s in our top 5 experiences ever! Thank you!

Not the best Ritz Carlton I have visited. Not on the beach and older property.

Had a nice business meeting then afterwards had lunch in the hotels restaurant. Very good food.

Benjamin at the Concierge was the true definition of Ritz-Carlton service. After six unanswered calls, 3 to Room Service and 3 to the Front Desk last night at 7:45pm, I was starving, tired and frustrated. Then I phoned the concierge and Benjamin immediately answered. He walked over to Room Service himself, and within a minute they called me. His professionalism, kindness, and willingness to help was truly appreciated. Thank you, Benjamin, for delivering the exceptional service Ritz-Carlton is known for! TC Wilson

We're locals taking a little staycation for my wife's birthday. We've been getting drinks at the little bar by the beach chair rentals. Bartender Devon has greeted us with a big smile and an excellent, friendly attitude for everything we've needed. We've really been suffering from bad attitudes on a slow summer weekend so it was really great to chat with Devon and be treated so well in just a few small interactions.

Beach view can't be beat for espresso & espresso martinis in the afternoon!!

This is a fake luxury hotel. It shows how broad the term “5 star” can be applied. The property is pretty run down and not well maintained at all. Staff was mixed, some were nice but some didn’t behave as you’d expect at a luxury hotel - for example, one porter rode the elevator down with us and was playing a YouTube video super loud the whole way down. Our balcony smelled like fried food waste, apparently situated above the exhaust of the restaurants below.

Checked in for one night (2 days) on July 7 for our anniversary and also my daughters birthday. I am a RC platinum elite lifetime member and let me just say that I judge all RC properties by the RC in Grand Cayman and also the RC Naples Beach and this property has service issues. You are not going to find the RC level of service here. Lots of service failures at this property. CHECK IN: Check in was fairly smooth and Ronica checked us in. She upgraded our room from partial ocean view to ocean front which was nice and it was room 1419. She offered us another upgrade for $300 to be on the club level and since I never saw the club lounge at this property she had the bellman take us to the club lounge for a tour. After we saw the club lounge I decided it was not worth it since we would only be here a short time. When we returned to the front desk after the club lounge tour our luggage was still on the luggage rack (since we were considering the club level room upgrade) but when it came time to go up to our room the valet parking stand had other guests checking in so they called the bellman to the valet stand. After waiting 10 minutes for the bellman I took the baggage cart myself and took our own luggage to the room. Every RC I ever stayed at in my life always had some sort complimentary fruit tray, cheese tray, or champagne in our room to celebrate our anniversary and or my daughters birthday but not here! I will say that our room was beautiful, clean neat, and tidy and it was quite a large room. Note my status was not recognized at check in. POOL SERVICE: After we got in our room we put on our swim trunks and headed straight to the pool for lunch. We decided to sit at the pool bar but after 10 minutes of waiting we left due to non existent bar service. Turns out Constantine the bar tender was also doubling as the pool boy and he was helping other guests with lounge chairs and towels at the pool instead of tending to his bar. DURING THE STAY: In the course of our stay we used the chat system for requesting extra towels and such and for the most part that was okay but on the second day chat response times were very long and mostly unresponsive. The next morning we went for along walk and when we got back to the hotel we missed the breakfast serving hours by 20 minutes at Burlock Coast. After speaking with hostess Kashel she went out of her way to talk to the chef and ask him if he can make an exception and cook up a few more breakfast orders and he did. Big shout out to Kashel. INCIDENTALS: It should be noted that valet parking at this property is $59 per day and if you want to use the spa facility it is also $59 per day unless you book a service like a massage. In the mornings there is complimentary coffee in the lobby near the elevators and that is very nice. CHECKOUT: We took advantage of the 4PM late check out as a perk for my status and the hotel did honor the request which was nice. I told the front desk person at check out that we were not offered our points or welcome gift at check in and the clerk took took our $35 breakfast off the bill which was also very nice and duly noted. CONCLUSION: You will not find RC level service at this hotel and this property has more of a Marriott feel to it more than a RC experience. In fact I have stayed at some Marriott and JW properties that had better service and amenities than this property offers. It should be noted the pool and pool deck are very small here. My wife being the in the travel industry for decades we tend to notice the very little details which are the most important details at any hotel. Most people don't notice the major details at a property because those are expected right, but they sure do notice the little details that make any stay most enjoyable. I don't believe I would stay at this property again and if I were in Fort Lauderdale again I would opt for the Four Season.

I had a comfortable stay at The Ritz-Carlton, Fort Lauderdale. The room was clean, the staff were welcoming, and the location across from the beach was very convenient. The atmosphere felt calm and relaxing without being overly formal.