Hilton Waikiki Beach Resort & Spa

My previous review was deleted not sure by who but I will keep posting to warn everyone to stay away from this hotel. There’s construction going on which is very loud, you won’t get much rest because on top of that the beds are not comfortable. The buffet is a joke too. $90 per person and not many options and the things we tried were not very good. There’s other hotels on the strip I suggest you book somewhere else.

Great time.

We had to deal with no hot water for a couple of days. I received charges two weeks later that wasn’t on my final bill and when I reached out to Hilton Customer Service, they didn’t resolve the issue. They just referred me to the finance department

Good hotel, though the interior is getting a bit dated, and valet parking is mandatory.

quite disappointed - should not qualify to carry the Hilton brand ... over crowded and substandard luxury !!!

We spent four days at the Rainbow on the 25th floor, which had a magnificent view. The room was very comfortable and tastefully decorated, and the housekeeping staff was impeccable. Unfortunately, the quality of service did not live up to the standards of a 4-star establishment. There were long waits for the elevators, in the restaurants, and for beach towels, and there were pigeons everywhere. The lack of proper attire was regrettable, as were the barefoot children wandering the corridors and elevators. There were far too many screaming children. There is a lack of supervision and regulation for a hotel that aims to be high-end with its high prices. It's a shame, as this establishment is very well located.

I arrived in Hawaii after a journey of more than 30 hours from Europe. Due to an overbooked flight, I missed my connection and ultimately arrived at the hotel approximately 10 hours later than originally planned. My entire 8-night stay had been paid in full in advance. When I arrived at the front desk around noon, I was met by a receptionist who was extremely unwelcoming and unpleasant, she was scolding and rolling eyes at other guests as well when being asked a question. She asked for my passport and without a welcome or any shred of understanding, she rudely informed me that I would need to return at 3:00 PM for check-in because I had not called to notify the hotel that I would be arriving late. I acknowledge that I could have called, and that was my mistake. However, taking into account the stress, exhaustion, and severe jet lag, and ultimately arriving just mere 10 hours late, being treated with such a lack of compassion completely ruined my first impression of Hawaii. The receptionist handed me a card for a bathroom facility at the pool deck and told me to come back later. At that point, I was so exhausted and frustrated that I started crying. Considering that I had originally planned to arrive at 2:00 AM and was now standing there at noon the following day after an exhausting travel ordeal, the situation felt ABSURD. I then spoke with another receptionist. The original receptionist appeared annoyed that I had approached him and quickly interrupted the conversation. Yet, somewhat miraculously, an available room was found within five minutes. This left me wondering why I had initially been told that nothing could be done...? I am very grateful to the gentleman who stepped in and helped me. He treated me with kindness and professionalism at a moment when I was physically and emotionally exhausted, and I sincerely appreciate his assistance. Unfortunately, by that point the damage had already been done. A first impression can only be made once, and my first impression of both the hotel and Hawaii was shaped by an interaction that felt unnecessarily rude and dismissive. Because I was crying from exhaustion and frustration, I was unable to properly express at the time how poorly I felt I had been treated. The first receptionist showed no empathy or understanding of my situation and came across as someone who had little interest in helping guests. Has she explained the situation calmly and treated me with respect, I would have accepted the situation as my own fault and probably would not have even ask the other receptionist for help.

Very friendly staff

It's close to Diamond Head, and although it's about a 15-minute walk from the center of Waikiki, it's quiet and relaxing. The beach is also nearby, which was great. The room I stayed in was on the 36th floor with an ocean view, so the view was amazing and I highly recommend it.

The place to go. Close to shopping, beaches and high end restaurants. Nice