DoubleTree by Hilton Huntington

I would like to give 5 starts however there were a few issues with the place...one of two elevators stop working in the middle of our stay. I have 2 parents in wheelchairs so stairs were not possible. Many people were waiting long times to either get to their rooms or go down. I don't understand why this wasn't fixed. Also I had to use a hidabed. It was very uncomfortable. I've slept in them at hotels before and the mattress was comfortable, this one was old and very uncomfortable. On the positive side one of the cleaning ladies was very helpful (Stephanie) she gets 5 stars.

We stayed at the DoubleTree in Huntington for several days while attending a local convention, and while there were some genuine highlights, the overall experience left our family of six disappointed. On the positive side, the location is excellent — right in the heart of downtown with a beautiful view of the river and the hills beyond. The rooms were generally clean and comfortable, which we appreciated. Unfortunately, several maintenance and service issues dampened our stay. The carpets were noticeably dirty, the shower water pressure was barely a trickle, and the in-room safe was non-functional. Toward the end of our visit, one of the two elevators broke down and remained out of service for the last day and a half, resulting in long waits and overcrowded cars — a real inconvenience for a full hotel. The most frustrating issue, however, was a miscommunication at booking. When I called to make our reservations, I specifically asked whether breakfast was included and was told that it was. Upon arrival, we discovered it was not — breakfast is $18 per person. For a family of six, that's over $100 a day, which simply isn't feasible. This kind of misinformation at the point of booking is unacceptable and set a poor tone for the entire stay. The bones of a good hotel are here — the location alone is a real asset. But management and ownership would do well to invest in renovations, address ongoing maintenance issues, and ensure front desk staff are providing accurate information to guests at the time of booking.

I had a perfectly, uneventful stay. I was able to park for free out on the street because it was the weekend. My room was very comfortable and very clean. All of the staff that I interacted with were very friendly. The location is fantastic with lots to do in walking distance.

You get what you pay for! Unfortunately, this hotel falls well short of the standard I typically expect from Hilton. While it appears management is attempting to refresh the property with a fresh coat of paint, the hotel needs much more substantial updates or even a full remodel. During our stay, half of the TV channels were not working, there was no shower gel provided in the bathroom, the carpets were noticeably dirty, and the digital key never worked properly. Most concerning, the paint on the bottom of the pool was peeling and came off onto our feet and ankles after swimming. Overall, the property feels dated and poorly maintained, and cosmetic improvements alone are not enough to address the underlying issues.

Great place to stay. The snack area was way overpriced. Friendly staff. Breakfast was not included.