Spark by Hilton Little Rock West
Many visitors praise the Spark by Hilton Little Rock West for its clean, spacious rooms, good location, and friendly, helpful staff, with some calling it a gem. However, common complaints include inconsistent customer service, a very basic breakfast with limited options, and issues with amenities like internet or plumbing.
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This is a great hotel if you are planning to stay in Amarillo. The service is great and helped us a whole lot. The rooms are also pretty clean keeps and the amenities ante also great.
Very nice for the price. Good value.
Very disappointing experience. Around 10:40 PM, while my husband, toddler, and I were asleep, our room phone repeatedly started ringing followed by loud banging on the door that woke all of us up and left my toddler crying and distressed. The front desk worker, Sarah, informed us that the hotel had accidentally checked us into the wrong room and that we needed to quickly pack our belongings and move rooms in the middle of the night. I understand mistakes happen, but the way the situation was handled was extremely unprofessional and hostile. Her tone made us feel as though we had done something wrong, even though this was clearly a hotel error. When I explained that she had just woken up a sleeping toddler by loudly banging on the door, her response was, “Oh really?” which felt dismissive and insensitive. After moving all of our belongings late at night to another room, we were unable to go back to sleep because of how stressful and shocking the situation was. I was also told the manager would be available at midnight, only to later find out from another employee that no manager would actually be there until Monday. As an active duty military family currently PCSing to California, this was an exhausting and upsetting experience during an already stressful move. Customer service and professionalism were severely lacking.
Nice clean bare bones hotel in a good location, close to restaurants and Walmart.
Definitely not the Walmart experience I'm used to. Very clean, employees weren't on their phones and actually working. Looked to be a great workplace environment.
Room smelled like dog urine. We got moved to the "suite" free of charge, but the bathroom door was broken, wouldn't close. No water bottles, few amenities. The shower was crappy. Had to remove the shower head and hose myself down. All room doors would slam shut and it was a noisy hotel. Expensive and dingy hotel. Would NOT recommend.
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最後更新日期:2 11月 2026