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I made reservation through Expedia to rent a car from U-Save 5/22 - 5/26 with free cancellation up until arrival. Upon arrival they would not allow me to rent because my drivers license had my old address and my car insurance policy had ny new address. This has never been a problem with other rental companies, but if that's their policy then fine. The issue that I have is that they will not refund me even though they did not provide a service. I contact Expedia who reached out to U-Save and they denied a refund, so I have emailed U-Save numerous times and no one will respond. This is terrible customer service and it's no wonder they have poor reviews. I was able to rent a car from Ace directly at the airport with no issues.

Rediculous scam place. Tell you that you have to provide 300k liability insurance to rent there.

THE CAR BROKE DOWN and I COULD NOT REACH THEM. I was stranded on the side of the road. Do not use this company!!!

Very bad!! I booked through Expedia and paid for full coverage through them, as I came in to the car rental they told me that I have to pay a very high insurance even i paid already the insurance from the Expedia, When Expedia tried calling them they didn't pickup the phone I needed to get home with an Uber,

SCAM. STAY AWAY. We rented through Priceline due the extremely low rate. Then we purchased the add'l collision coverage through Priceline. We get to the rental location and they want to see my personal insurance declaration page. They then tell me I only have $50,000.00 in liability coverage and they require $300,000.00. And want to charge me an additional $200.00. They bait you with extremely low rates than hit you with huge hidden fees.

dont be fooled by their website pricing. it will be changed as soon as you get to the front desk.

They don't take American Express and they make you buy insurance even if your card covers you. Try calling the place no one answers. Car was clean and attended was courteous.

Showed up, didn’t have a car for us. Couldn’t give us refund.

It takes an hour or more to rent a car; they advertise it as cheap and then try to charge you for everything… everyone I was there complained about the service…

This place is a huge scam. They lure you in with cheap prices but then refuse to allow you to rent unless you buy their insurance. There is nowhere in the initial reservation or in the contract that says you need to use their insurance. When we got to the counter they said we had to provide the declaration from our insurance carrier to decline theirs. I provided our declaration, emailed it to them while standing there but they force you to buy one NEVER waste your money with this scam of a company.

Bait and switch. Booked online through Expedia. Upon pickup, we were told they only accepted limited private insurance and wanted hundreds of dollars for theirs. Plus a $2,000 security deposit. Before we caught the shuttle back to airport, we watched 5 other customers told the same thing - some forking out and some choosing to walk away. Those that walked away (us included) were yelled at by the staff. Terrible experience.

Wanted a $2000 Security deposit or to sell us insurance 3 times the cost of the rental. SCAM!!!

Rent your car out from under you same day. It’s fun being at the airport after 9pm with 3 small kids.

The rental itself was a reasonable price but they have hidden fees that they fail to mention until you go to pick the car up. They don’t take certain insurances so they force you to get their insurance which is insane because I would have booked elsewhere. Not to mention if you are late more than a hour for your pick up they cancel your reservation altogether so hopefully your flight isn’t delayed. They just need overall better communication.

If there was a 0 star option it would be fitting. This place was flagged as a fraudulent business by our bank when we tried to pay for our mandatory “$2,000” deposit (not because it was a suspicious amount, it was literally considered fraud” on a $9 rental. It’s an absolute scam, every person in line left without a car. I cannot believe Priceline actually allows them to be on their website, don’t even waste your time!

Booked through Priceline for $5–$10 per day. Sounded amazing — but it was completely misleading. When I arrived, I was told I had to purchase liability insurance directly from them for $40–$70 per day. This was never clearly disclosed. What looked like a cheap rental turned into a very expensive one.

Headline: Worst Rental Experience Ever – Secluded Location & Hidden Costs • The Bait: They hook you with an extremely low price online that isn't real. • The Trap: Their office is located far away from the airport in a secluded area. Once the shuttle drops you off, you feel stuck, which they use to their advantage. • The Hidden Fees: Expect to pay way more than quoted. They tack on numerous fees, specifically expensive toll packages. • The Process: The "customer service" is bizarre. You are put in a cabin to talk to someone in another country via video/phone. They kept saying "I’m trying to help you" while actually making the experience more difficult and expensive. Contact me so I can explain my experience

Horrible experience, rip off after you already paid for the car and the collision insurance they also charge 5 times as much plus 2000 $ deposit for a 3 day car rental

Left us stranded in Miami. 2 thumbs down