Best Western Plus The Normandy Inn & Suites

If I could give 0 stars I would have. While the room itself is at best fine, I had reserved a room with 2 queen beds but instead got 1 bed. When I went down to get it switched the person at the desk wove an unbelievably elaborate story about some change in management where the previous manager oversold rooms, and this new manager was supposed to be here today but his flight was delayed but should be here tomorrow. No rollaway beds and no offers to remedy or do anything about the situation. Worst part was that they were dishonest about the entire situation. Also the WiFi doesn’t work in the room and while they had someone look into they wanted me to call the WiFi service provider to get it fixed. Not sure when I became an unpaid hotel employee.

Room had many minor issues. Chromecast failed, shower controls broken, internet was very spotty. Staff was kind and the restaurant was decent. The building style was cool.

Stayed 4 days and prepaid via Priceline I got charge for the stay twice. Night shift manager said and I quote “I have no ideal what I’m doing” Boss final reversed charges but no one apologized personally from the hotel for there mistake during check in. Really disappointed

We had an amazing time celebrating our anniversary here. The staff were super friendly and helpful; they were also more than happy to take pictures of us when we asked no matter the time of day. I missed the name of the woman who checked us in and out, but I remember we were also helped by Daniel and Patrick. We got a double queen bed room that was poolside and came with a couch. The nightly cookies and milk at 10pm were a delicious treat.

Unless you’re desperate and have no other options, you can go ahead and skip The Normandy. Everything about our experience was bad. They messed up our reservation, and my wife spent an hour going around with them getting it straightened out. Then our car got broken into in their supposedly secured paid parking lot. The fridge in our room was broken, and housekeeping never stopped by, meaning we used the same towels our entire stay. The front desk staff were jerks who were super short with us, and didn’t meet Best Western standards (we know because my wife works at a Best Western), so we were never able to have the fridge or towels addressed. To top it all off, there is no continental breakfast, instead they rely on a restaurant on property that is incredibly overpriced. The only good thing about the Normandy is its downtown location, near lots of city attractions. As I said, it should be a skip. If our room hadn’t been non refundable, we would have packed up, and stayed elsewhere.