DoubleTree by Hilton Lisle Naperville

Lisette at the front desk was so kind and helpful when I needed a new room, she let me be picky and helped me find one just right!

It’s ok in general but we were confused about their toilet art hahaha Only give 4 stars cause we stayed for 2 days but they said only got free water for first day 🤔

love it

The search for a nice Hilton property in this area continues. More disappointment from Hilton. Property is under renovation so there is potential. Picture is how I found my bed after the room was made up.

This is a trash hotel. Do not stay here. Their major safety issues. For example, there are multiple sprinkler heads in front of my room are covered up with a cap so it will not work. There are exposed electrical wires. The shower water has extremely low pressure. The telephone in the room did not work. There was a women yelling non-stop from 2:30am to 4:30am at her boy friend. See the attached pictures and video. Never coming back again. They need to lose their Hilton flag. I am Hilton diamond member and have stayed at a ton of hotels.

We just stayed for one night but the staff was absolutely amazing! Especially the staff at the restaurant located inside the hotel!! This is one of the cleanest hotels I have been to! I was very impressed and would stay here again. Big thank you to Mario & Pepe for your wonderful hospitality.

The courtesy and attentiveness of the staff is absolutely amazing. And when I say that, I mean all the staff, from the restaurant wait staff to the bar tenders to everyone at the front desk. The only minor thing I will mention to be aware of is the hotel is presently undergoing renovations, so some our party are in renovated rooms and some are not. With that said, there have been no noise issues associated with the progress. If you are reading this a month or two after the post date, I would assume all the renovations will have completed.

I like

I wanted to give this hotel 3 1/2 stars but unfortunately that wasn’t an option. I would like to say Natalie from the front desk should run the show most of the other employees lacked. Emotional empathy and management was mediocre. I expected more from the Hilton me and my children stay on a lot of their locations and have an amazing time. Hopefully we’re able to stay again in our experience will be a lot better.