Fannie Chen
4月 2026
★★★★★
Very disappointing experience at The One Hotel.
We booked a 2-night stay starting April 15 with high expectations based on a family recommendation. The hotel looks new and impressive from the outside, and the price seemed reasonable. At first, we thought we had found a great place to stay in Flushing.
However, on the morning of checkout April 17 I woke up feeling extremely itchy all over my body. We found a bug on the bed. When we pressed it with tissue, it released blood, and there were also blood stains on the bedsheet. This raised serious concerns about hygiene (possibly bed bugs).
We immediately reported this to the front desk, but the response was very unprofessional and disappointing. Instead of addressing the issue, the staff tried to shift responsibility by:
• Claiming this has never happened before
•Asking if we had been on grass
• Suggesting guests sometimes bring bugs themselves
This kind of response is unacceptable and insulting. No one would intentionally get bitten just to accuse a hotel.
In the end, the hotel only They said they would “sanitize the room” and refunded the deposit. After further discussion, they offered only $40 in compensation, saying the room rate was cheap so that’s all they could do.
This is not an acceptable resolution. Being bitten by an unknown insect is not just uncomfortable—it raises real health concerns.
I strongly urge the hotel to take hygiene issues seriously and treat guests with basic respect and responsibility.
My stay at The One Hotel was extremely disappointing.
It was recommended by a relative who said the environment was great, so we booked two nights (check-in April 15th) with high expectations. The hotel exterior was indeed very new and impressive, and the price was good; initially, we thought we had found our go-to choice for future visits to Flushing.
However, on the morning of check-out (April 17th), I experienced significant itching all over my body and found an insect on the bed. After pressing it with paper, I found blood inside the insect, and there were also bloodstains on the sheets. The situation was very disturbing, and I suspected a hygiene problem with the bed (likely bedbugs).
We immediately reported the issue to the front desk, but the staff's attitude was disappointing. Instead of addressing the problem seriously, they repeatedly shirked responsibility, for example:
• Claiming that nothing like this had ever happened at the hotel.
• Asking if we had been to the grass.
• Implying that we might have brought the insects in ourselves.
This response was extremely unprofessional and offensive. No one would intentionally allow themselves to be bitten by insects to "frame" the hotel.
In the end, the hotel only stated they would "disinfect the room" and refund our deposit. After multiple attempts to communicate, they only offered $40 in compensation, stating that this was the only amount they could offer because the room rate was low. This handling of the situation is completely unacceptable.
As guests, being bitten by unknown insects not only affects the experience but also poses health risks. Who will be responsible if skin allergies or infections occur?
We hope the hotel will take hygiene issues seriously and show more basic respect and responsibility towards its guests!