Fordson Hotel - The Unbound Collection by Hyatt
Visitors frequently praise the hotel's excellent and accommodating staff, with specific mentions of Manny, Jasmine, Siobhan, Joshua, Nick, and Shana for their outstanding service and hospitality. However, a common complaint is the excessively long wait times for elevators, particularly during peak hours.
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We recently stayed at this hotel, and while the property itself has potential, our experience was overshadowed by overly restrictive rules and an unwelcoming staff attitude. As paying guests spending $400 for our stay, we expected a much higher level of customer service.We encountered three frustrating situations during our brief stay:Pool Restrictions: Upon arrival, we were informed that our 17-year-old children had to leave the pool area by 4:30 PM due to the pool bar opening. We have stayed at many hotels where adults consume alcohol around families and have never run into this policy. To make matters more frustrating, the pool bar never actually opened, though we still complied with the request.Pool Closure Notice: Around 9:30 PM, my husband and I brought our $20 cocktails outside to enjoy the evening. We were immediately met with an abrupt warning from staff: "Don't get too comfortable, as we are closing at 10 and you will need to leave." The delivery felt unnecessarily stern rather than hospitable.Snack Room Policy: Later, my husband went to the guest snack area to grab a refreshment and was sharply told by a staff member that the room was closed.At this price point, we expected to feel like valued guests. Instead, the constant enforcement of strict rules and the sharp tone from the staff left us feeling unwelcome. We hope management reviews their approach to guest communication, as customer satisfaction seemed to be a very low priority
We had a 2 night reservation and got major pushback when requesting the room be cleaned. After requesting new towels and coffee refresh, they did only this. Didn’t empty trashes, tidy up, replace used glassware, or anything else that is typical. Additionally, the front desk tries to tell us that the reason we didn’t get housekeeping services was because you have to stay for 3 days before they will clean.
Amazing hotel, great staff, comfy beds, chiller in room, clean & spacious rooms, dry/wet sauna in gym, & outdoor pool. Walkable places to eat. Quiet and highly recommended.
All I can say is HUGE everything is HUGE. So cool. Great history.
Attended the Oklahoma Wine Tasting!
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最後更新日期:2 11月 2026