The Villas at Arden Hills

I stayed in Valencia and it is pretty, but rundown. The heat did not work and neither did the gas fireplace in my room so it was cold at night. The bed sheet was covered with an old curtain. I was too cold to use the pretty spa bathtub, so do not know if that worked. I came in on a Saturday night and there was nowhere to eat. The young man who checked me in was no concerned about my discomfort. I stayed there for three nights, so got a good idea about the place. I complained and they took 15% off my bill. They thought my discomfort was worth around $150. This would not be acceptable at Best Western! There were some shady characters with nice cars who parked and hung out in back of the Villa building.

Beautiful!

Great place! Love the rooms, breakfast, and access to the club

Nice but expensive

I just recently purchase a gift card for my wife for $325 for her birthday and she misplaced it and made a request for a manager to call me back so i can get reissued a gift card i signed in as a member so my funds should be accouted for it belongs to me. the girl at the desk i spoke to told me there's nothing they can do that's for us thats Wrong something should be done my money is just sitting there account and my wife lost out on a gift were still waiting for a manager to call back and we never got a call back I to show you how these people work they like to take people's money and keep it Most likely this could wind up being a civil matter the way its going..

I know this place very well for having taken family members here. The rooms are gorgeous. But, each time there was something wrong. For my 1st stay here, it was really less than average. We arrived at 11.15 to a disgusting room, with beds undone, dirty towels, used glasses of water, all tv cables unplugged, and a warm smelly charcuterie platter offered as an apology to the previous occupants. Room service came & when I left to let them do their thing I mentioned we had just arrived to that mess. When I came back an hour later, only the beds had been made & the towels changed. The stinky cheese platter was still there, the empty bottles of water, the used water glasses, the used soap bars, etc. Not sure they changed the sheets. The shower was so clugged that we had water till our ankles & the room was adjacent to source of water (fountain?) So loud that I had to sleep with earplugs. This guest house could be so much better if the owners actually cared. That's really a waste of a gorgeous space. And so disappointing for the price we pay a night!!

Beautiful room, no customer sevice or food in the evening. Morning breakfast is very delicious. Access to the sports and social club included in the price of room. Overall a wonderful place to stay. One of my favorites in Sac.