SpringHill Suites by Marriott Long Island Brookhaven

Not worth the charge of over $300 a night. My daughter attends a special needs camp as a day camper and this is the only handicapped (ADA-compliant) hotel within the proximity of her camp. Last year at the same time, 5 nights was $495.95, this year 5 nights was $1,763.25! That is an increase of 256%!!!! For that price, our rooms should be cleaned daily. Here are my issues: - For 5 nights, our rooms were "freshened" once. My trash was not emptied at all. My daughter's trash was emptied and the cans were thrown on the ground. (see pix) - Housekeeping did not refresh our drinking cups. They did not give my daughter any washcloths and I did not get a bathmat. - The breakfast was substandard. The oatmeal was very watery and the Bacon, Cheddar, and spinach frittata was mostly powdered egg with a thin layer of the advertised ingredients on top. I could not taste the spinach or bacon. I had one faint taste of cheddar. (see pix) - The breakfast trash was overflowing and food offerings were not replenished at a timely manner. Guests had to ask the staff for the food that was empty. - There was mildew in both of the showers and on the shower heads. (see pix) - Online advertisements show a pool. There is no pool. (see pix) - The dryers are so high, I had to use the folding table to get all my clothes out of the table. - I would be watching (with poor video quality) and it would suddenly revert to the Marriott channel. Very annoying. - In both of our rooms, we could hear people walking above us and doors slamming. It woke us up. Definitely not worth the increase. Substandard. Marriott is price gouging.

Theeee worst front desk service in the history of front desk service.

The rooms could be cleaner. There was hair on the shower walls, the bathroom smelled faintly of smoke, there was a roach in my friend’s room, and the room doesn’t have a smart TV. It’s a value hotel so you get what you pay for.