منتجع Novotel Cairns Oasis
يشيد الزوار كثيرًا بالموقع الممتاز للمنتجع ومنطقة المسبح الرائعة، وغالبًا ما يسلطون الضوء على البار المغمور والجو المناسب للعائلات. ومع ذلك، تشمل الشكاوى الشائعة مشكلات تتعلق بنظافة الغرف، مثل وجود النمل والصيانة العامة، ومشكلات تتعلق بوسائل الراحة داخل الغرف مثل تكييف الهواء واتصال الإنترنت. أبلغ بعض الضيوف أيضًا عن تجارب سلبية مع تفاعلات الموظفين ونهج الفندق في التعامل مع الملاحظات.
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Pricey for a basic room and looking at a wall from the balcony. Remote in the room was dirty. I liked that the room did not have carpet. Location was great.
Perfect family get away. The rooms were clean, comfy bed and well maintained. The pool area was the winner though. The kids played all day in the pool, we had a drink, snack to share and swim all without leaving the hotel.
Thank you for the great customer service, booked multiple rooms for a family get together celebrating a 70th birthday & you all made the holiday a great one. The personalised card and special touches for the birthday girl were so lovely and very much appreciated. Thank you for providing anything extra that was needed in a very friendly & professional manner.
Quick Check-in.. Great staff, Great location , Wonderful Buffet breakfast and Service
Super staff, great location and luxurious room. Breakfast was brilliant…
Nice place all staff amazing except for Rebecca the manager was rude and condescending. Made the experience terrible. this was caused by an extremely rude front of house staff member and the customer did not come first at all. Then we also found a phone charging cord folded into the bed which had us concerned that the sheets had not been changed.
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Last updated on 22 أكتوبر 2026