LyLo Queenstown

I stayed in a 8 pods room and it was clean and comfy. My pods had enough space for me and I had a locker underneath. I didn't stay long enough to say if this hostel was social or not. The staff for my check-in and check-out were nice and helpful. I was scared for the late check-in as I missed the emails sent about pre-check-in but the process was super easy and helped by the staff. The reception is 24/7, which help a lot

I stayed here with my sister on Saturday night and I would not reccomend this hostel to anyone. The first issue when we arrived was dirty clothes and underwear in my sisters locker. When we told this to the front desk, instead of removing the items, they left a note on the locker asking the person to come to the front desk; which they never did, as they had probably checked out already. This meant my sister had to sleep with her luggage in her bed beside her. The second issue was the showers, they were absolutely disguisting. The toilets were filthy and there was dirty water overflowing from every shower as there was a massive pile of hair blocking the drain. It looked like these bathrooms hadnt been cleaned in weeks. There was hair everywhere, toothpaste in the sink and the hand dryer didn't even work. Thirdly, the main selling point of this hostel was the bar. When we booked, we were told we would meet upstairs and have drinks with other people before joining a bar crawl we payed extra for. Our booking also included a complimentary drink so once we arrived, we asked the person at the front desk what we needed to do for this and they said to head to the bar upstairs and the person up there would sort this out for us. Imagine our disappointment when there was no one upstairs and there was a big sign saying the bar was closed for the night. When we went back downstairs, there was a different person at the front desk who said the bartender had callen in sick so the bar wouldn't be opening and we wouldn't be getting our complimentary drinks. They offered no compensation, even though the bar was the whole reason we booked this hostel, so we'd have somewhere to drink before the bar crawl that they run. I understand staff can't help being sick but they should have other people who can cover as this was really the cherry on top of all the issues we had during our stay. The next issue arose when we got back to the hostel, ready for bed. The pod had not been cleaned, the walls were dirty and the base of the mattress was disgusting. There was dirt, food and even a fingernail at the base of my bed. There was also a long black hair on my mattress. My sisters pod was also dirty and overall disgusting. The final issue was when we went to get ready in the morning. When we booked we were told the checkout time was 12pm; (which is listed all over their website too) however, I got an email that morning about needing to checkout at 10am. My sister left the room to get ready around 11am and when she tried to re-enter the room, her keycard had been disabled. Luckily I was in the room and could let her in as all of our stuff was still inside. We then tried my keycard which had also been disabled, even though checkout wasn't until 12pm. Overall the whole experience here was poor. It has so much potential but to be honest, it is the worst hostel I have ever stayed in and I would advise against ever staying here.

The whole experience was good especially with the people are helpful such as criscan and the blonde lady. They are helpful.

First time staying in a hostel. Have to admit it was pretty cool experience. Pods ubslept in were clean and very comfortable

Avoid. Got bitten to death by bed bugs from this place. Very unhygienic

Well located and with a super pleasant atmosphere.

I stayed in lylo for the first week I lived in QT and it was the most incredible time! The staff were so kind and welcoming as well as the rooftop bar was so much fun to meet new people and play games every other day!

This was the best hostel I‘ve ever stayed in. Clean, cozy, privacy and every capsule had its own AC, power outlet and a big code storage that easily fit a large backpack. Unfortunately the rooftop bar was closed half an hour before the end of happy hour and two hours before the official opening times on a Friday evening.

For the price, this is a fantastic option if you don't need all the whistles and bells of a full hotel. They have plenty of rooms that are not dorm/pod-style, and book the ones with the balcony for the biggest space to spread out. We stayed there three times over two weeks and enjoyed the convenience to town, the cleanliness, the quiet (those concrete walls are fantastic for noise dampening), and the price (High for a hostel but super low for QT). The kitchen and bar are an added bonus.

No issues from this upper class type of back packers. Perfect location; great price; awesome crew. Will be seeking to stay again when I return later this year!!😉

Incredibly helpful and friendly staff - especially Marcus, who went out of his way to get us out of a tight spot after our flight was cancelled.

Despite the good location, avoid this place at all costs. Rooms are dirty girls ended up with bites all over their legs and wrappers were left under beds. Another girl had a pod bed full of black mold. The staff are rude and will not give you the time of day. Spend a little extra at another place.

Nice showers and I didn't even pay for a bed 😘