NOŪS Santorini
Visitors frequently praise the exceptional customer service, with staff described as helpful, eager to assist, and going above and beyond to ensure a relaxing and unforgettable experience. However, some guests reported issues with room maintenance, including ants and problems with hot water or malfunctioning bathroom features.
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The electric roller shutter in the bathroom won't move! The hot water keeps getting colder and colder while showering. When I asked the front desk, they told me they'd already adjusted it and asked me to wait patiently. Seriously, how long am I supposed to wait for the hot water to run out halfway through my shower?!
The best customer service i ever had everyone is eager to help and actually try to find a solution to your problems if any even the manager comes and says hi to each table at breakfast every morning the massive pool is amazing the drinks at the bar are too (ask for a gingerito trust me) overall great experience 10/10
Do not stay here unless you want ants in your room.
Thank you sooooo much to the team at Nous Santorini for making our trip the most unforgettable and relaxing experience! The atmosphere was tranquil. The staff were so helpful and went above and beyond to make our holiday relaxing and we’re all really kind. The room was beautiful and clean and huge! we were so thankful for the pool upgrade it was such a wow factor and made the holiday so so special. The food was deeelicious and so worth having half board for. We looked forward to the breakfast and dinners every day and ended up getting lunch too as the food was so good. It’s really easy to get a bus to Fira and Oia from outside the hotel (a 2 minute walk out the front of the hotel) so it’s the perfect location for peace and not be in the middle of the hustle tourist trap of Fira and Oia streets and allows you time to breathe. Great value, you really get such a high quality experience. Thank you so much. Hope to be back soon! ☺️ Harriet and Adam
My stay at Nous started off well, but unfortunately it quickly went downhill due to how an ongoing issue was handled. I repeatedly reported an ant infestation in my room and was assured that housekeeping would inspect and clean it while I was out. When I returned, the problem hadn't been resolved. Later that same day, after attending a wedding, I came back to find the situation even worse a trail of ants stretched from the shower throughout the entire bathroom. At around 2 a.m., I was told I had to move rooms because the cleaning spray used to treat the ants was toxic. That immediately made me question whether I had already been sleeping in a room treated with those same chemicals, and whether I was expected to move back after the treatment. I chose to remain in the new room, even though it faced the main road, because road noise was far preferable to an ant infestation. The receptionist told me to message them so they could arrange a better room the following day, but I never received a response. The time and inconvenience of repeatedly reporting the issue, packing up my belongings in the middle of the night, and moving rooms didn't seem to be a consideration. To make matters worse, there was no meaningful gesture of goodwill not even an offer to cover my spa bill or provide any compensation for the inconvenience. It's disappointing because the hotel has a beautiful property and great potential, but customer service is measured by how problems are handled. Unfortunately, this experience left me feeling that guest concerns were not taken seriously.
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آخر تحديث في 9 نوفمبر 2026