The Tudor Arms Hotel Cleveland - a DoubleTree by Hilton

The rooms have poor amenities. Not mini fridge. No microwave. Maybe I’m lucky but that is standard now days. Especially as a Hilton owned property. The staff has been brilliant and friendly. They have the right people here. The restaurant is bad. On the website you’ll see a caprese salad with risotto and a fine-dining like essence. Truthfully it’s like a TGI Fridays and the food is sub par. North staffs fault- the hotel should do better. The windows are paper thin being that this is a 100 year old building, and being across from a medical campus there are sirens all night. I am here for medical reasons due to cancer so I get it. But if you’re trying to sleep and relax be prepared- it’s like every hour or more sometimes. Parking is 27 dollars a day or something- I was NOT notified of that until after check in. Breakfast is basic, bad hotel food but it’s $18 dollars a person! Not included. The only thing that makes this hotel a $150 a night hotel is the fact it’s a historic location. But if it were me, I wouldn’t pay over $80 a night. But again, the staff kicks ass.

In my opinion the rooms were beautiful but the staff could use A little hospitality and the restaurant you better have slated 3 hours because every request or every drink refill takes about 20 to 30 minutes. Same with requests through the messaging service through the Hilton app. This is my second Hilton trip that has been disappointing. I don't understand why have a tiered member system if they're not going to even give us our bag at the start or even do room upgrades. I will say the hotel is gorgeous and love the area.

Not what I'm used to at a Doubletree. 100 year old building. It's plain and dirty. Needs a major update. We had a suite. Room is bare. No carpeting, no coffee table. Dirty floors in bathroom and elevators. Many cigarette butts on front steps of the hotel. One picture in the living room, one in the bedroom. Minisplit for temperature control. Restaurant was small with the ambience of bus station diner. Menu was small and the food we got was cold. Took 20 minutes to get coffee in the lobby. Broken entrance gate in the parking lot. We has issues with the staff. Only plusses: Still had the great DT cookie and Hilton Bed! Close to Cleveland Clinic. PS - The following night we were at a DoubleTree in Downtown Detroit (Fort Shelby). It was everything I expected from a DoubleTree. Clean, comfortable room, nice restaurant. Friendly staff. That's how a hotel should be done!

Positives: Good location for the University and the Hospitals Lovely building and wedding venue Friendly staff - shout out to Brittany and Raj at the front desk and especially to Fred and to Maggie in the restaurant. There is a free shuttle M-F for a 3 mile radius but did not use as unavailable when I needed it Negatives: Housekeeping (see below) Restaurant serves cafeteria food at fine dining prices. Chicken (sandwich and pasta) overcooked and so dry as to be inedible. Simple hamburger with lettuce and tomato and lettuce and fries was good, but $19+tax I am Hilton Diamond and often come to Cleveland to help at the Children's Hospital. I stayed 9 days at Tudor Arms. I requested non-feather pillows in advance due to allergy. It took 4 attempts and more than a day to get these, finally brought a pillow down to explain that down=feathers. That night the washroom door came off. Fixed the following evening and handyman knew what had happened as this apparently happens often. He brought a bracket to install to prevent this from happening again After 3 days I was out of towels, coffee, conditioner and body wash. The tissue box empty on arrival. Floor was filthy (my socks!) and remained dirty. Front desk gave me coffee packets, towels, tissues and conditioner to bring up myself. I was told there few housekeepers, they only worked mornings and early afternoons, and thus only serviced rooms when guests checked out unless requested. I then requested daily service and things improved

We chose the hotel on short notice because it’s close to where we needed to be at the Cleveland Clinic. There have been many reviews written on this historic, once glamorous building built in the 1930s, now fallen into depressing disrepair. Rather than giving you details of what was positive (yes there were some positives, such as John, the driver of the shuttle, Saeed, an employee responsible for some maintenance, both of them professional and kind) and the many negatives we experienced. Other reviews have covered the glaring lack of cleaning (staff needs to be hired, they are presently “short on staff”), “historic” dust, and malfunctioning of essential equipment like elevators. My point is simply that if Hilton wants to keep its good reputation as a hotel chain and business, the company needs to either fully invest into this property with so much amazing potential, (including hiring of more staff, a thorough renovation of especially bathrooms, beds, floors, furniture in public areas, and the historic aspects of the property), or simply drop the venue altogether. We booked the hotel entirely on its Hilton reputation and ownership. Had I checked the reviews before we came for the medical procedure, we would have never booked here. But I want to challenge Hilton/Doubletree immediately: this IS a property worth restoring and maintaining as a reasonably priced hotel. I would think it a pity if Hilton Doubletree would not rise to the OCCASION of making this once beautiful historic building a gem of a hotel in the heart of Cleveland and so near the Cleveland Clinic. Furthermore the Tudor Arms is only minutes away from the main buildings of the Cleveland Clinic main campus. Patients will be forced to use the other more expensive hotels available, if Hilton management does not focus on maintaining the features most essential for patients: assistance with luggage and valet parking, renovation of entrance and access to wheelchairs, and most importantly new elevators , maintained, inspected and clean. Finally it is vital that the staff at the from desk (the face of the Hotel) is professional and courteous with the guests, which was not our experience.