Hilton Galveston Island Resort

My husband and I booked through a third party site. We booked a stay for a king size bed with ocean view but when we arrived we were told we booked a first floor handicap accessible room right in front of the parking lot, with a view of the parking lot. This was meant to be a romantic vacation so we were very upset we were not going to get the room we thought we were. Luckily the women at the front desk were extremely understanding and accommodating and got us a room where we can see the ocean and made the wheelchair accessible room available for someone who needs this accomodation. I am so happy we were greeted by friendly staff members who were willing to help. Our stay would have been totally different if Deanna and Alyssa weren't so helpful and sweet. Greatly appreciated!

My husband and I came to celebrate my birthday. We didn't spend much at the hotel, but the cleanliness of the room, the friendly staff, and the peaceful and pleasant atmosphere will definitely make us return. I highly recommend this place if you want to disconnect from the world; this is the perfect spot. We chose a room with a Gulf view, and believe me, the views are incredible! 🌊😍🫶🏻

Had a great time 🏖️🏁💯

We had a wonderful stay at Hilton! The hotel was clean, comfortable, and welcoming. The staff was friendly and helpful, and everything was well organized. We really enjoyed our stay and would definitely choose Hilton again. Highly recommended!

I valeted my vehicle because I was concerned about my car being into. I was assured by the front desk that it’s secured. When my vehicle was brought to me this morning, I opened the door and it had clearly been rummaged through. The items in the basket were ten into the front, my glove box was open and every was thrown out. Really disheartening. These were obviously employees that did this, no one else had a key. Our bathroom sink was also stopped up and wouldn’t drain.

First off, I want to start on a positive note. The front desk ladies were very nice, and the room was nice and tidy. Now for the reason I rated this 2 stars. My friends and I decided that we were going to go to the restaurant to eat dinner. We got seated at 9:45pm. We figured that with the restaurant closing at 11pm that we had plenty of time to eat. It took about 15 minutes to place our order, but we got it in nonetheless. About 20 minutes later, my friend got her food. Then another 15 minutes after that the next plate came out for my other friend, and 15 minutes after that the third plate came out. Now, it’s just my plate that hasn’t been served. After an ENTIRE HOUR, my food finally arrived (also, mind you, all of my friends had already payed and their plates had been removed from the table). I asked the manager after eating if there was any way that she could compensate me for having to wait for an hour which she responded, “First off you didn’t wait an hour, and second off you got your burger.”, and look, I’m not trying to get out of there with two free meals, but a little compensation would be fitting I believe… sooo, she took 2 sodas off of the bill🙃 So a $40 ticket and that’s all that could be done. Anyway, needless to say, by the way that lady treated me and my friend group, I don’t think she should be in customer service anymore. P.S. I would like to add that I understand that everyone makes mistakes. I didn’t care so much that my food took an hour to come out, but rather that there was a lack of communication, and there was no apology or responsibility taken for the mistake.

⭐ 1/5 — Terrible Experience. Definitely NOT Pet Friendly. This hotel advertises itself as “pet friendly” and charges an additional fee for bringing a dog, but after our experience, I honestly don’t understand what exactly is pet friendly about it. Our dog is a small, 13-pound hypoallergenic Toy Poodle. For the FIRST TWO DAYS of our stay, we were allowed to have our dog with us around the hotel without any issue. Then suddenly, a manager named Otto, who had not been on duty during those first two days, arrived and told us that we could no longer have our dog with us in certain common areas or restaurants. What made this especially frustrating was the inconsistency. For two days, hotel staff allowed it, and then suddenly we were told something completely different. From a guest’s perspective, it felt like the rules changed in the middle of our stay. If a hotel advertises itself as pet friendly AND charges guests an additional pet fee, all restrictions should be clearly communicated BEFORE booking and should be applied consistently from the moment guests arrive — not after they have already been staying at the hotel for two days. And unfortunately, the pet issue was not even the only problem. Our room was dirty, and there was even a DEAD COCKROACH in the room. We contacted the hotel FIVE TIMES asking someone to come clean the room. Guests should never have to beg repeatedly for something as basic as having a clean hotel room. The entire experience became so uncomfortable and frustrating that we eventually decided to leave the hotel altogether. Instead of staying the night as planned, we packed our things, left at approximately 10 PM, and had to drive FIVE HOURS home. Absolutely unacceptable experience. Between the inconsistent and misleading “pet friendly” experience, the additional pet fee, the dirty room, the dead cockroach, and having to repeatedly ask for someone to clean our room, this was one of the worst hotel experiences we have had. We came to relax and enjoy our stay. Instead, we ended up leaving the hotel at 10 PM and driving five hours home because we no longer felt comfortable staying there. I would strongly recommend choosing another hotel.

We are Hilton Diamond members and recently spent 4 nights here as a family of 4. I have many thoughts, I will start with the positive. PROS / Strengths of this Hotel 1. The pool and lobby area are meticulously maintained. Truly astounding management of those spaces. The pool is gorgeous, clean, and the drinks at the swim up bar are 💯. Staff are constantly on the move cleaning up chairs and setting up umbrellas. 2. The food was shockingly delicious for hotel food. Do yourself favor and try the Texan Burger. No edits. It rivaled and even surpassed many of the “top tier” Galveston restaurants we tried. Likely related to everything being owned by the Landrys?? I digress. 3. In general, service was top notch. Restaurant service was very slow but staff were polite, and the food was worth the wait. 4. Location is amazing, we walked to the beach and to nearby restaurants. Drove to other spots but nothing is more than 15 mins away on the island anyway. CONS / Opportunities for Improvement 1. The room maintenance. Everything was in need of a DEEP detail clean. Baseboards were caked with old dust and dirt. Vent in the shower was caked with old dust. Shower head had black build up on it. Flooring grout was ick, definitely due for a deep clean. Given a beach front location, I understand the choice of tile, but would consider a different flooring type might be just as durable as tile but have less visible wear and tear; or just take better care of the grout. 😬 2. Beds. EXTREMELY UNCOMFORTABLE. Literally felt like we were sleeping on a cardboard box covered with a thin “pillow top”. 3. AC - struggled to keep up, but it was a hot weekend. 4. As noted above, restaurant service was very very slow. Hope this is helpful to someone looking to book and / or the hotel itself. Cheers!

I am giving it one star because thats the only way that I can post. I have over a million viewers. I review all the time and I travel all the time I was visiting Galveston to get away and to enjoy the parade. I checked into the Hilton Galveston Resort The TEXAS BURGER I purchased was on point. My checking in was on point. The renovation that had been done was on point. The problem came about when I sat down in my room from all the running around that I had done that day. I didnt know my night was going to be horrible. I could not sleep because of all the different noises coming from the pool pump underneath us and the Elevator all night long. We were in Room 202 with the balcony. Worse Night Ever. I have been here several times. The hotel needed updated. They did the updates, but they did not take in consideration of buffering Room 202 being right next to the elevator and the pool pump. Tried to change Room, but I was told that they were completely book and that they had been completely booked for several weeks which was not true. I had receive an email about updating my reservation the very day that I checked into the rooms. I only live 50 minutes away from Galveston. It was night. I don't drive at night. I would have left. I was only able to get 3 hours of sleep. I have not be given anything for my horrible experience. To top that off, I am a Diamond member. Have been a Diamond Member for sometime. Something needs to be done. I am not accustomed to this type of accommodations. Have been a HILTON HONOR GUEST FOR YEARS. I don't want anyone else to be subjected to this. Will provide an update, if upper management reach out to me.

The hotel room was older but clean. My main complaint was housekeeping entering our room without our knowledge (while we were in the room) just entered no knock or anything. Then we had a late checkout. I confirmed with the front desk the night before. Housekeeping started knocking around 10:45 (before even normal check out) and continued to knock 4 more times. I communicated with them multiple times that we had a late check out. That was annoying and so much for sleeping in on vacation. I had also asked for towels earlier in the day and then had to ask again and finally received them later that evening. One positive was the evening bar tender at the pool bar was awesome. I didn't catch her name but she worked 4pm-11pm at the swim up bar. She was a true gem and deserves a raise.

Not Great. Rates were exceptionally high this weekend, and sadly the experience and service was poor. Multiple issues with our room, broken fridge leaking water allover the floor upon entry, this was eventually addressed but only after a 10min wait in line at the front desk (the in room phones don’t work). We also asked that our room be deep cleaned due to the level of Dust present everywhere - this never happened. Finally, Breakfast Saturday was a total shambles, 10-15min wait for a table, only to find the buffet severely under stocked - On Sunday it was quieter, but they still managed to forget our daughters order, whom sat for 20min with no food, eventually having to change to the buffet instead, as everybody else had finished eating. I gave the hotel two seprate opportunities to put things right (stood in line at the front desk twice) on both occasions, staff seemed utterly disinterested. Overall, a poor experience.