Kissel Uptown Oakland

I strongly disagree with the 4.1 stars this hotel has. I’ve been to probably a hundred hotels in my life, this hotel gave me exactly what I needed, great decor, friendly staff, quiet (and I’m on a one that is towards the street), clean room. In the entire area there is nothing that compares to this right now. The only downside is the parking which is expensive and is valet only, and it sounds like you don’t want to park on the street.

We chose Kissel for our hotel wedding block and are so glad we did. We originally excluded the night before our wedding from our block since it was a Thursday, but it seemed everyone decided to come in Thursday, so we had a lot of back and forth with Amelie and Alexis who were so patient and kind throughout our hotel block confusion! They got our contract updated, our last-minute guests situated smoothly, and they even left us a bottle of champagne and treats as a gift for our wedding day. Thank you for the great experience Kissel!

I stayed at Kissel Uptown Oakland on Saturday, September 26, on the 3rd floor, and unfortunately had a very disappointing experience. The biggest issue was the noise. There was a large group of people directly outside the hotel singing, shouting, and playing loud music for hours. The noise continued until around 5 AM, and from my room on the 3rd floor it was extremely loud. I barely slept. What was most frustrating was that there didn’t seem to be any effective intervention from hotel security or anyone else throughout the night. I’m also a Hyatt Globalist. At check-in, I was specifically told that breakfast was included and was given a breakfast voucher. However, I was still charged for breakfast afterward. I had to call the hotel to get the charge removed, and was told they would remove it “as a courtesy.” I understand that I booked the room through a third-party platform, but since the hotel itself gave me a breakfast voucher and told me at check-in that breakfast was included, I don’t think I should have been charged in the first place. Between getting almost no sleep and then having to follow up about an incorrect breakfast charge, this was a very poor experience. I expected much better service and communication, especially as a Globalist member.

Nice hotel, Nice staff. Horrible lobby. It's September and it's Oakland, California. Not San Francisco. And not pride month either. They have not one but two pride flags hanging in the loby. Not one American Flag, or State of California Flag or even a Black Power flag. Never saw anything but single people, Heterosexuals and families. Got an idenity crisis going on not sure who they are trying to cater too.

Very noisy. Even at midnight you could hear the bass noise from outside pumping like crazy. Not sure what music is going on.

it’s a cool hotel. my room wasn’t ready so i couldn’t check in so i had to drop my car off with valet. later when i checked in they checked me into someone else’s room. then the valet took 45 minutes to get my car and left it in the street with the windows down. breakfast was delicious but it took over 20 minutes to be acknowledged my a server. then when it was time to pay the server took 15 more minutes to bring me my check which was incorrect as i have amex complimentary breakfast. then after asking for it to be corrected they charged me an additional 10$. i took pictures of the receipts so i’ll just show them to amex so i don’t get charged

Great stay, nice hotel! Easy access to a lot of stuff and food nearby.

The Kissel Uptown is a decent hotel. Rooms are quite big. Beds are comfortable. Restaurants, a supermarket and BART are all in walking distance. I liked it.

DO NOT STAY HERE. I am frustrated with the front desk in the morning. I requested to use the original card on the file and verify the card number with her, but the next day she was like I don’t know. I can do that today, but not yesterday. Didn’t even apologize and asked me to use the same room the second night even I paid more on the second night. She didn’t want to help to combine the stays on the same receipt even I stay consecutive night in here. When I called and asked for something, she just sounds very rude. Also, if you request a lotion, they will come with an unknown bottle to fill up the lotion, and you have no idea what it is. I don’t see that from the 4 stars hotel. This is the worst experience I have ever had.

Edit: your non-reply speaks to your customer service or lack thereof. I booked at the Marriott, where I got complementary early check-in at 11am. And this is my point. If I know I can get this somewhere else, why would I pay $50 at your hotel? Just booked and cancelled my reservation here. Charging 55 dollars for check-in after noon is a bit too immature for me. Pls review this policy.