Hampton Inn & Suites San Jose Airport

Me and my supervisor had a great experience at this location. We stayed for a corporate event that was nearby. The people at the front desk were very accommodating. Panjan was super respectful and polite. It's always refreshing to have great customer service with people who sincerely care. I checked out a little earlier and I had to wait for my supervisor. I needed internet access till I wait and was able to help me. What's nice about this location, is that it has a snack place to purchase food. Great for late night cravings just to get you through the night. This location is nice because it's close to all the business centers. I like how the hotel room is laid out. My room faced the trolly station. I was able to see it go up and down the railway. I would stay here again. I highly recommend!

Shuttle service from airport. Dont forget to have their phone number handy. Van takes about 10 minutes to pick you up, pending traffic.

I expect to pay for parking in a downtown hotel, while on First Street this is not downtown. Just because the neighboring hotels also add this hidden fee doesn't mean you need to. Stay was typically of the category minus the hidden extra charge.

Nice hotel until we woke up with bites on our bodies. Hotel denied any bed bugs or previous reports. Doctors notes and pictures to confirm but still denied everything. Hotel refused to do anything about it unfortunately.

For me, the Best Hilton hotel in the bay area.. keep up the good work

Worst Hotel, Bad service. Very bad maintenance. They changed my microwave. Earlier there was burning smell. Now the tray does not rotate. When I complained again they said the maintenance man has left for the day. The toilet paper holder is broken . Majority of the staff does not know English language. It is so difficult to communicate. Washed my clothes in the laundry and it got spoilt. This Hotel is a waste of money. Pls do not come to stay otherwise you will also regret like me.

No room Cleaning

I wish I could give them even less than one star . I called up for wine opener and they asked me to pick it from the front desk which was a very cheap plastic wine opener . It was a struggle to open the bottle with it . Even some of the basic motels have a decent winer opener . This is Hilton brand and they have 150 rooms they could have a decent wine opener . I called them up for glasses they said they don’t have glasses either . It was so frustrating if drinking wine from cheap very poor quality paper cups . Rooms are ill designed too .. never staying here again and if someone in Hilton is reading this please do something about it

Love this place balcony room was awesome