Kimpton Cardinal Hotel

Impeccable. I love the security of the elevators. They will not move if you don’t have proper access. Rooms are beautiful and customer service is on point.

Our father and son stay at the Kimpton Cardinal, on Father’s Day, in Winston-Salem was absolutely wonderful. The hotel itself is a beautiful art deco gem—stylish, elegant, and full of character, while still feeling warm and welcoming. From the moment we arrived, the atmosphere felt special. The highlight of our stay, however, was Ms. Letia Allen, the Front Office Manager. We had the pleasure of meeting her at check-in, and she immediately set the tone for the entire visit. She exuded genuine Southern hospitality—gracious, kind, professional, and effortlessly welcoming. It’s rare to encounter someone who makes you feel so instantly valued as a guest, but Ms. Allen did exactly that. Her warmth and attention made our stay feel personal in the very best way. The Kimpton Cardinal is a lovely hotel, but it’s people like Ms. Allen who make it truly memorable. We would happily stay here again and highly recommend it to anyone visiting Winston-Salem.

Our family stayed in 2 rooms both bathroom sinks would not drain , had to ask for toilet paper twice , y’all leave sufficient amount from now on , one room no housekeeping found after very late night return. Eat room service on beds no table one desk chair . 2 people require 2 chairs please. Again towels ,leave sufficient amount . One per guest not enough .we would not stay again

Recently stayed at this hotel for four nights. Unfortunately, the experience did not live up to the hotel's reputation or the price paid. Upon check-in, we were greeted with a what appeared to be a large urine stain on the sofa bed in our queen suite. To their credit, the front desk staff apologized and promptly moved us to a comparable room. However, our reservation was for a high-floor room. We were moved a low floor directly beside the elevator. The hotel desk staff advised that this was our only option as they were hosting a wedding. For the next 4 nights, you could hear the elevator "ding" for everyone getting on the elevator, all night. Our key cards repeatedly stopped working for either the elevator, the room, or both, requiring multiple trips to the front desk for reactivation. On the third night of our stay, the fire alarm in our room began chirping every 90 seconds due to a low battery. Maintenance was eventually sent to replace the battery, but it was another inconvenience during an already frustrating stay. At checkout, when I was asked how our stay had been, I replied, “Not great.” The response was simply, “Thank you for staying with us. Would you like your receipt printed or emailed?” There are other aspects of the stay that also were not good that I will not go into with this review. Before considering posting this review, I did email the hotel immediately upon leaving to discuss my feedback. I also called a day later and asked to speak with the general manager, but again got no response. Needless to say, we were very disappointed with this stay, especially given the hotel's highly rated reputation in Winston and the cost of the accommodations. While some staff members provided excellent service, the overall experience felt inconsistent. I expected a much better experience at this "4 star" hotel and would have difficulty recommending this place based on this visit. Note: Several days after posting this, I was finally able to speak with a manager who apologized for the issues we had with our stay. I truly appreciate how the manager handled the issue and tried to make things right.

Updated: I respectfully decline your request to call you back for an 8th time. I’ve left my information (including a description of the item) with several members of your team, including your GM, Opal (who also never called back). Feel free to reach out to me if you feel like handling this appropriately. DO NOT FORGET ANYTHING DURING YOUR STAY BECUASE YOU WILL NOT GET IT BACK. We will not be back. Was there over a month ago and have attempted to track down an item I believe I left at the hotel now 7 times-no exaggeration. Everyone keeps saying they will call back and no one does. I have given up at this point. AWFUL customer service.

Great place to stay. Very friendly service at the front desk and restaurant.

Our 2 toddlers loved the rec room. You are only 2 blocks walk from the childrens museum (Kaleidium). 2 blocks the other way is Incendiary Brewery which has great outdoor location for kids to play. Hotel staff/service were A+ and the room was spacious. Great way to use CSR credits; we used the property credit on dinner at the restaurant and not on valet parking (a reasonable $30 a night) bc the lot behind the hotel is free. CSR breakfast gives $30 per adult and $10 per child at the restaurant. Don't forget the password.

I am a photographer that has shot multiple time at the hotel and never been asked to leave. I even checked online before I came to my shoot tonight and it said “photography is welcomed and encouraged” and never said I had to schedule a time. I was asked to leave about 5 minutes into my shoot which is fine but I tried to tell the man and woman what I saw online and he just started talking over me to my clients while I was talking. It made me feel very small and like I wasn’t taken serious. If they don’t want the publicity that a photographer can give them, that’s fine but at least don’t talk down to people and listen when they try to explain themselves. I wouldn’t even consider staying here now and my clients (who were looking into booking their wedding night here) felt the exact same way. So here’s your heads up, call and schedule a time first. I would say I’ll do that next time, but I definitely won’t be coming back

The service and location was great. Our valet was very nice. We got there very late and there was no carts anywhere for luggage. With our two dogs and suit cases and such it was a lot. Gentleman went to multiple floors to find one with no success. At the end he helped carry everything up for us. It really made our experience. Hotel is nice, room service and restaurant decent. Gym is ok has the basics but I think it’s competing with locals that live there so you can tell it can get crowded. Definitely walkable area for food, drinks and parks

Loved the lobby area, rooms (very comfortable bed, at least in the room we stayed in), and the amazing basement rec area - I had read about it in reviews / the hotel website but was still totally blown away seeing it in person. (Stickers in the photo for privacy haha) Great location if you’re in WS and a short walk from great cafe, brewery, and food options