Rosen Inn Universal

We've been staying at this hotel for years, this was or go to stay when coming to orlando but this time we found out they started charging $10 PER DAY for parking. Absolutely ridiculous, this place isn't good enough to be charging for parking, especially that much. They've also raised the prices for breakfast but somehow they're serving less variety, expect what you would get at a free breakfast at another hotel, really subpar. This is just unjustified greed, so sadly this will be our last time staying here

Everybody was super nice and the stay was great.

Great staff and super convenient to all attractions and food

You have to pay extra for everything. You have to pay for parking. You have to pay for breakfast. And the beds are not very comfortable. Just overall disappointed with this place.

I chose this one to stay in though it was not really close to EPCOT. Overall, it's ok. The reception desk was very helpful and efficient. We felt very safe and secure. The room was good and comfortable. However, we did not expect the additional charge for parking. And the breakfast was inedible; we went down at 9:30 and found remains of food with no expectation of items being refilled. We went elsewhere for breakfast.

I recently stayed at this property on two separate weekends. While it offers excellent value for its location, a few maintenance and management issues impacted my experience. The Pros Location & Value: Generally excellent value for money, situated in a fantastic spot right on International Drive. Amenities: The Wi-Fi, pool, and gym were all of a good standard and easy to use. Parking: Plenty of parking available. It is $10 per night, but I understand it caps out at a maximum of $50 per stay. The Cons Dated Rooms & Odor: While the rooms were spacious and clean, they felt very dated. Additionally, during my first visit, there was a noticeable musky/damp smell across the entire floor. Temperamental AC: The air conditioning unit was very noisy and struggled with temperature control. It would turn off once it hit the target temperature, allowing the room to heat up quickly before kicking back on again. I stayed at another hotel on business during my visit to Florida and their AC seemed to just keep a stable temperature and be almost silent. Major Concern: On my penultimate night at 10:45 PM, I was startled by a commotion at my door. A security guard was attempting to enter my room to perform a "wellness check" on the floor. Fortunately, I had deadbolted the door, so they could not fully enter, but the guard was very loud. While I entirely understand the necessity of daily wellness checks, conducting them this late at night is unacceptable. It could be incredibly disruptive or traumatic, especially for anyone with young families asleep. When I raised this with hotel management the following morning, the manager was incredibly blunt and unapologetic. He explained that their system had "failed" the previous evening, forcing the late check, but he completely failed to understand why a guard trying a door handle and attempting to enter the room at nearly 11:00 PM was an issue. Procedures clearly need updating for when normal routines fail. Summary I suspect this security situation may have been a one-off. Because the value and location are so good, I would probably consider staying here again in the future, but I will be wary of returning in the short term due to how the management handled the situation.

We had a terrible experience at this hotel during our trip to Universal. Our initial room had roaches in the bathroom and front desk staff was barely sympathetic. They moved our room, however housekeeping had not vaccumed the rugs as there was visible garbage on the rug near the bed boards. On our second day they entered our room and changed towels but did not make the beds. Location is great, and we chose this hotel because it has a shuttle to the parks. The shuttles return before park closing so it's not useful for returning from the parks if you want to experience the fireworks at Universal or fountain show at Epic. I'm not sure the shuttle and location are worth the lack of cleanliness.

We left very satisfied in every way. We highly recommend the hotel for its attentive and friendly staff, clean rooms, excellent location near restaurants and parks, and the excellent bus service to the parks. The front desk attendant, Sherly (or sorry if that's not how it's spelled), was very, very kind, always smiling, and an excellent worker who made us feel comfortable.

Clean but dated room. Great facilities, free buses to universal were brilliant and good timings. Only negative would be that the windows are too thin and the traffic noise was awful so didn’t sleep very well.