Bridge Backpackers

Very friendly staff and a great location right in the center of Nelson. The kitchen is well-equipped and kept clean, the guests are also very nice, I had a good experience here. My room was a little small, but it was fine. Free Wi-Fi is also really important.

I wish I had read other people’s reviews before booking, it would have saved us from a truly unpleasant stay. Our room was absolutely disgusting. Even though it may have been “cleaned,” it still felt filthy and unhygienic. The sheets had stains, and there was dust, hair, nail clippings, and dirt all over the floor. The room also smelled terrible, like stale smoke, and we had to keep the windows open for about four hours just to make it bearable. The bedding provided was dirty, so we ended up using our own sheets instead. The kitchen was also disappointing, and we didn’t see a single staff member the entire time we were there. Their so-called “emergency helpline” is a joke, they threaten to charge you if they don’t think your issue is important enough. How are guests supposed to know what counts as an emergency? If we’d had the budget for it, we honestly would have booked another place just to avoid staying in that room. Do yourself a favor and don’t stay here.

Poor experience staying here. Staff were not helpful after issues reported with room. Owner not responsive when escalating the issue

Good budget option. Other guests were well behaved and quiet

Terrible, condescending receptionist who treats people as if they were idiots.

Rude owner, she does not take feedback well.

The rooms are generally quite good. For the price, you can't really complain. What really annoys me is that they advertise free Wi-Fi, which should be standard by now. Unfortunately, as is often the case, it only works in the common areas, 5 meters from the router... and not in the rooms! 3-4 additional access points and the problem would be solved, and the cost would be minimal. Just a suggestion for improvement.

Great location , broken facilities and rude unhelpful receptionist, poor management team and customer service Stayed in the hostel for 8 nights 1 .On my first day stay I found the washbasin in the female dorm room was blocked and reported to receptionist, she has never tried to fix it at all , instead she shouting at me and blaming on me for washing clothes. The washbasin remained blocked during my eight days stay , no one has ever come to fix it 2. The stair to upper bunk bed was awkward and I even felt down when I climbed down 3. The locker underneath my bed was broken , no one has ever tried to fix it and not able to use the locker during the whole stay 4 . The receptionist used her key to enter my room while I was in the room without knocking the door at all . Same as the house keepers , I understand I stayed in the share room and the house keepers need to clean the room , but it doesn’t mean that the staffs have right to enter my room whenever they wanted every day using their own key without knocking the door at all and even left the door open after they left , no mention that I was in the room ! Very rude and unprofessional ! I felt no privacy and not secure at all , I have dressed this issue , but nothing has changed during my eight day stay , 5. The shower room was dirty 6 . It was advertised free luggage storage facilities, however when I checked out I was not able to store my luggage even just a few hour as I have afternoon flight . Even just only one backpack and they have plenty of space . The receptionist said that because I didn’t stay in the hostel again after check out so I couldn’t store my luggage there , even I told her that I have afternoon flight, I just need to store my luggage , so i can go out and come back to pick it up . she refused and asked me to leave straight away after check out . I have been travelling all over the world, first time encountered such rude and inconsiderate receptionist and I didn’t felt respected and welcome at all I don’t normally give negative review , but I would like to give zero star due to the awful experience I have had and no apology has given so far from the hostel

Nice little hostel. They have rooms and an area to gather and work on stuff. I just with the water pressure was a little higher for the showers.