The Broadway Hotel - London Heathrow

Terrible experience from start to finish. The location felt unsafe, the hotel was dirty, and it did not match the description or the standards it advertises. I did not feel safe staying there and was genuinely afraid to spend the night, so I decided to leave. I am requesting a full refund because the accommodation was not as advertised and did not provide a safe environment for guests. I would not recommend this hotel to anyone.

Very unclean bathrooms - we found a previous guest's toenail in the filthy bathmat, and there was grime and limescale everywhere. Hairs in the bathroom and on the bedding. Very noisy in the night, including people taking phonecalls in the corridors. The room was small and needed upgrading - this wouldn't usually bother us but I cannot forgive how unclean it was sadly. I suspect a lot of the 5 star reviews are not from genuine guests as they are all very similar and do not reflect the experience we had there. Really would not recommend unfortunately. Edit to respond to the owner's reply: You can tell the other reviews are fake as they are all have only reviewed one place - here! I'll be reporting this business for fake reviews and Google can hopefully look into it.

Very nice place to stay if you travelling you can stay here all terminals not far from here

This was by far the dirtiest and most unpleasant hotel experience we have ever had. When we first entered our room, it smelled strongly of feces. The toilet still had visible stool stains, and on top of that, cockroaches were crawling around everywhere. Even worse, the bed was covered with hair from previous guests. We immediately reported all of this to the staff and asked for our room to be properly cleaned. After leaving for three hours, we returned only to find that nothing had been done—the room was still in the exact same filthy condition, with hair everywhere, cockroaches present, and the bed linen still smelling terrible. After complaining again, a female cleaning staff member came to change the sheets in front of us. However, she was walking around barefoot, and during the process the blanket touched the floor and even brushed against her feet before being placed back on the bed. The toilet still had visible remains from the previous guest, so I had to clean it myself. When I pointed this out, the cleaner just looked at me dismissively. We complained once more at reception and requested a refund because we wanted to leave immediately. Not only was no refund offered, but we were also not provided with a clean room. We therefore checked out and booked another accommodation elsewhere. Unfortunately, since we had booked through Booking.com, we did not receive any reimbursement. This hotel was unacceptable in every way: dirty, unhygienic, infested with cockroaches, and run in an unprofessional manner. I would strongly advise anyone against staying here.

A great and budget hotel on very prime location in the heart of Southall London.