Park Plaza Porto Alegre Moinhos de Vento
Many visitors praise the hotel's excellent service, friendly and educated staff, and great location, with some highlighting the good breakfast. However, there are significant complaints regarding management issues, room availability problems, and even theft during breakfast.
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I was pleasantly surprised, the highlight was the service, both at reception but especially at breakfast and the bar. At breakfast, João and Grazi served us exceptionally well. I stayed 3 nights between May 29th and June 1st. The rooms were ok, the shower was very good and the towels were of good quality.
Everyone was very attentive, especially Fernanda and Daniel who assisted us.
Terrible experience, as others have already mentioned in other reviews, starting with the parking lot which is supposedly private but they charge 45 reais per day in advance. There was flooding in the parking lot due to sewage overflowing, and they put up a sign saying "we are undergoing scheduled maintenance" – a lie, an employee informed me that everything was indeed flooded. I ordered an omelet for breakfast and I'm still waiting; I spent more than half an hour at the bar waiting to be served. They passed by me, looked, and didn't serve me. I had to get my drinks from my room and call Zé Delivery. At dinner, I ordered food that arrived wrong after 30 minutes; they changed it after another 20 minutes and it was cold. The TV didn't work on the open channels; they said it was a satellite problem, but the problem persists. In short, I had to stay at this hotel because my usual one in Porto Alegre was closed for events. I do not recommend it. The bar and restaurant staff are very unprepared. Room cleaning was okay, the only thing that apparently works.
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Last updated on 22 agosto 2026