Hilton Garden Inn Ames

Had troubles using company card on file. Both front desk employees were very rude during the process. Never had trouble previously and travel weekly. I won’t book at this location in the future.

When I checked in on the first day and entered my room, my bed had clearly been slept in. I asked for another room and was able to get one. Next day I went to go get Continental breakfast, did not see the sign at the end of the buffet that said they actually charge you for the Continental and was given a 15 dollar check for what is normally free at every hotel ever. The next day the room service barged into my room without knocking. The shower also was clogged so bad with old hair that it almost couldnt drain anymore. (I have very short hair) Over all every day had a problem that I've never experienced with other hotels and this certainly wasn't what I would expect out of a 3 star hilton hotel.

Came for a family function and was seriously impressed by the hotel and the staff. The staff was amazing (especially Danielle), the rooms were clean and well appointed, and the beds were super comfortable. It was an awesome experience!

Absolutely exceptional. Great room, clean and service that was so kind and helpful. We had a long trip with kids and they were amazing. We will definitely be coming back.

Time to rotate/flip mattress

This experience was deeply upsetting and unacceptable. During breakfast, I sat down to enjoy the complimentary buffet that is included with my stay. The moment I sat down with my two Danish pastries, a server a tall white male immediately approached me and placed a check on my table. This alone was inappropriate, as breakfast is complimentary for hotel guests. When I told him I did not have my wallet with me and would handle any charges at checkout, he responded sharply, “No, you have to pay here.” I explained again that I was staying at the hotel and did not have my wallet. Instead of resolving this professionally, he rudely demanded that I write my room number and sign the check. His tone was dismissive, hostile, and entirely uncalled for. What made this encounter unmistakably discriminatory was what happened next. I remained seated and observed that two white guests sitting in the same area were never given a check at any point neither when they sat down nor after they finished eating. They were allowed to eat freely without being questioned, while I was singled out, pressured, and treated with suspicion. I was the only person targeted. This was not a coincidence. It was racial profiling. The message was clear: I was presumed to be someone who needed to “prove” I belonged there or could pay, while white guests were automatically trusted. This kind of behavior is humiliating, degrading, and completely unacceptable in any establishment especially a hotel that claims to value hospitality and inclusivity. Shaken by the incident, I returned to my room and contacted the front desk. I was later told that I would not be charged. While that may resolve the billing issue, it does absolutely nothing to address the discriminatory treatment, public embarrassment, and emotional distress I experienced. No guest should be made to feel unwelcome, suspected, or racially profiled while simply eating breakfast they are entitled to. This incident reflects a serious failure in staff training and oversight, and it raises concerns about how guests of color are treated at this property. I strongly urge management to take this matter seriously and address the behavior that led to this experience

We stayed here for a holiday and it was decent. Clean rooms and great location!

The Hilton Garden Inn Ames exceeded expectations during our recent 3-day corporate event. From the moment we began planning until the final farewell, their team demonstrated exceptional hospitality and professionalism. The venue's flexibility with last-minute adjustments and their ability to accommodate special requests truly set them apart. The meeting spaces were perfectly arranged, the catering was excellent, and the technical support was flawless. Every detail, from the room setup to the refreshment timing, was executed with precision. What truly made this experience remarkable was how the entire staff worked together seamlessly to create an environment where our team could focus entirely on our meeting objectives. Their professionalism and genuine desire to ensure our success was evident in every interaction. Thank you, Allie, Nichole, Michelle, Mason, and the entire Hilton Garden Inn Ames team for making our corporate event an overwhelming success!

Very nice hotel with clean spacious rooms. Good free breakfast. Happy hour on Wednesdays with free food and beer.

Very friendly staff!

UPDATE: SLEPT IN MY CAR. MOLD IN ROOM MADE ME SICK! Another hotel with FAKE REVIEWS! Don't fall for them. DIRTY bathrooms with mold. Poorly lit rooms.. probably so you can't see the patched up walls. Dimmer still was my check in experience. AWFUL breakfast with little to choose from.(Paid $11 for three bowels of raisin bran.. only thing edible) The good..the ONLY good..was the hard working young bartender in the evening that single handedly served food and tended bar. Bravo to him!

I brought a team here here from Texas. Everything they need is here. As the driver, everything is here and a convenience store is in walking distance a dollar store is within walking distance.