21c Museum Hotel Durham

Sara the bartender was amazing. She took care of our party. Great service and drinks.

They had some HVAC issues prior to our visit. The restaurant is unwell and serving under cooked seafood. They should probably convert to Uber eats(restaurant delivery) Bar was superb but pricey. Well staffed and large high end selection. The hotel is a very cool space with pervasive art theme. Hope their problems sort out since they add texture and complexity to downtown Durham.

We had a lovely stay at the 21c Museum Hotel for the weekend. Our room was clean and comfortable, and we enjoyed exploring the gallery while we were in town for the weekend. The location is fantastic. We would definitely stay again!

No concerns

Friendly and helpful staff from valet to front desk. Beautiful hotel, modern amenities. Interesting art displays that we learned a lot from. We didn't get to stay long enough to experience all the hotel has to offer but I would definitely like to come back to 21C Museum hotel.

I stayed for 3 days. I live that its surrounded by eateries.

The hotel is misrepresented on the website. It is not so cool and is not so clean and comfortable. It has a front desk dude who was not interested in being accommodating and has no business working in the hotel industry.

The blind covering at the top of the window came off and landed on top of my son. He wasn’t even touching the blinds. When I go to tell the front desk what happened the only thing they said is “are you ok” then they gave him a free penguin pin 🤦🏻‍♀️ my room should have been reimbursed at that point for point my child and myself or anyone else in that matter in a hazardous environment. they do not have fans that work in the bathroom. Iron was broken, a/c was horrible in the entire hotel. Would never stay again

I rarely leave negative reviews, but our experience at 21c Durham was disappointing from start to finish. We called multiple times before arrival to inquire about an earlier check-in, only to arrive around 3:00 PM and be told our room was not ready. While we understood that early check-in couldn’t be guaranteed, it was frustrating that even the standard 4:00 PM check-in time came and went without a room being available. We returned at 4:00 PM and were again told our room wasn’t ready. To their credit, the staff eventually accommodated us with a different room, but having no room available at the official check-in time is unacceptable for a hotel at this price point. To make matters worse, we were informed that the restaurant and bar were closed due to HVAC issues. Later that evening, after returning from a show, we attempted to order room service because we had been told it was available. After calling multiple times, we learned that room service wasn’t actually available. The staff members we interacted with were polite, but the overall experience was marked by poor communication, lack of preparedness, and unmet expectations. Between the delayed check-in, closed food and beverage options, and conflicting information about room service, our stay fell well below what we expected from 21c.