מלון Barsey by Warwick

Location and room very nice. Staff very Kindle! Thank you very much!

We had a truly unique and amazing experience at this hotel in Brussels! When we first checked in, we noticed a minor electrical issue—the TV and kettle weren't working. However, the way the hotel handled it was outstanding. Since the hotel was fully booked, they couldn't just move us to a similar room. Instead, they upgraded us to their Master Suite (their most expensive room) at no extra charge! We felt incredibly lucky and absolutely loved every moment of our stay. It was a wonderful, special experience. Huge thanks to the staff for their amazing cooperation and for genuinely valuing their guests. Highly recommended!

The rooms can be noisy, being right next to the street... The food is very bad; breakfast, at €26, is nothing special. Dinner is disastrous: cold, not always fresh, and the service is poor. Food arrived at different times for three days in a row! The bar closed early, and orders took a really long time....

A truly wonderful experience at this hotel. We had an excellent stay; everything was perfect: a warm welcome, attentive staff, clean and comfortable rooms, and impeccable service. You can tell that everything is done to ensure guests feel at home. A special thank you to Mr. Bertrand from management for his professionalism, availability, and attentiveness. His dedication and kindness truly made a difference and contributed to making our stay even more enjoyable. We leave with very fond memories and will gladly return. I recommend this hotel without hesitation!

To date, I have not received a response to my various emails, spread over weeks/months, regarding a refund that was guaranteed to me by the hotel.

I was welcomed by Mrs. Saida at reception, and she made the whole arrival feel effortless and genuinely enjoyable. Her natural warmth and approachable manner immediately put me at ease. She was wonderfully patient, took the time to listen with real care, and handled everything in a calm, thoughtful way. Her attention to detail was excellent—everything was precise and ran seamlessly. She is a big part of what makes you feel truly welcome here, and certainly a reason I would gladly check in again at this wonderful hotel.

A very nice hotel in a great location! We had a spacious room with a shower, bathtub, and separate toilet. It was very clean and pleasantly quiet. The bed was extremely comfortable. The staff (both at reception and housekeeping) were very friendly and helpful. The value for money is excellent. We would gladly return!

Luxurious hotel perfectly located for easy access to the centre of Brussels. The room was lovely, spacious, modern and very clean. We were greeted by Antonia who was very welcoming. Small note - I also loved the hotel perfume as soon as you walk through the doors. It’s a nice touch! The bed was soooo comfortable! Loved that. I do have a couple of negatives to share though.. For a 4-star hotel with premium prices, I sincerely despise the fact that there is no conditioner in the rooms. Even the most basic hotels have shampoo AND conditioner. Due to my hair being dyed, there is no way I could wash my hair this morning which is a real shame. Secondly, my partner and I forgot to bring toothpaste. When I asked the receptionist on shift “this is a bit awkward but might you have toothpaste or is there a shop nearby you know of?”, they very weirdly answered “Oh are you planning to do kinky things with it?” before handing us the dental kits. I was grateful for the dental kits, I could have done without the unprofessional and just plain weird comment. I think the only other thing is that I wish there was a full length mirror in the room but that’s very minor as there were larger mirrors.

Beautiful hotel, renovated rooms, excellent service, special mention for a very kind and professional gentleman at reception, Bertrand.