מלון The OUT NYC

I love this place went there once back in 2015 and I have a good time close to time square. When covid-19 is all over I will going back again.

Bad service and actitud. The employees treats the guest like they are not that welcome. Specially if you arrive at night from a long flight or a busy day in the city. The check in it's a 4pm so, it's probably that you are going to make your check in at night. But the welcome moment at the front desk have a lot of opportunities to improve. Bad face, they don't give enough information, you have to discover all by yourself and if you ask you get a rude answer. It's almost like their are doing a special favor for you. And the truth is that you are paying and the one who it's the guest: it's you. Please speak with your employees and train them better. Specially the girl who works at the front desk named Roxy. It's a shame that we (costumers) have to go over here looking for better service. It's my first time writing a bad review. But I felt that was necessary. Train them better. You can do it better! (I am not from US, if my English is not perfect).

It was just ok . Nice light

Excellent service great room upgrade

it was a great hotel and great customer service but it was crazy when i went because of the contructions