Hotel The OUT NYC
Los visitantes a menudo elogian la atmósfera única del hotel, la decoración moderna y el personal amable y servicial, y algunos destacan un servicio excepcional de individuos. Sin embargo, las quejas comunes incluyen problemas de limpieza, cargos inesperados en las facturas y disrupciones significativas debido a la construcción en curso que afectó la disponibilidad de comodidades, y algunos huéspedes se sintieron desinformados sobre estas condiciones.
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Verificado por GoogleBasado en 250 reseñas de Google.
I love this place went there once back in 2015 and I have a good time close to time square. When covid-19 is all over I will going back again.
Bad service and actitud. The employees treats the guest like they are not that welcome. Specially if you arrive at night from a long flight or a busy day in the city. The check in it's a 4pm so, it's probably that you are going to make your check in at night. But the welcome moment at the front desk have a lot of opportunities to improve. Bad face, they don't give enough information, you have to discover all by yourself and if you ask you get a rude answer. It's almost like their are doing a special favor for you. And the truth is that you are paying and the one who it's the guest: it's you. Please speak with your employees and train them better. Specially the girl who works at the front desk named Roxy. It's a shame that we (costumers) have to go over here looking for better service. It's my first time writing a bad review. But I felt that was necessary. Train them better. You can do it better! (I am not from US, if my English is not perfect).
It was just ok . Nice light
Excellent service great room upgrade
it was a great hotel and great customer service but it was crazy when i went because of the contructions
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Last updated on 3 agosto 2026