The OUT NYC Hotel
Visitors often praise the hotel's unique atmosphere, modern decor, and friendly, helpful staff, with some highlighting exceptional service from individuals. However, common complaints include issues with cleanliness, unexpected charges on bills, and significant disruptions due to ongoing construction that impacted amenity availability, with some guests feeling uninformed about these conditions.
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I love this place went there once back in 2015 and I have a good time close to time square. When covid-19 is all over I will going back again.
Bad service and actitud. The employees treats the guest like they are not that welcome. Specially if you arrive at night from a long flight or a busy day in the city. The check in it's a 4pm so, it's probably that you are going to make your check in at night. But the welcome moment at the front desk have a lot of opportunities to improve. Bad face, they don't give enough information, you have to discover all by yourself and if you ask you get a rude answer. It's almost like their are doing a special favor for you. And the truth is that you are paying and the one who it's the guest: it's you. Please speak with your employees and train them better. Specially the girl who works at the front desk named Roxy. It's a shame that we (costumers) have to go over here looking for better service. It's my first time writing a bad review. But I felt that was necessary. Train them better. You can do it better! (I am not from US, if my English is not perfect).
It was just ok . Nice light
Excellent service great room upgrade
it was a great hotel and great customer service but it was crazy when i went because of the contructions
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Last updated on 3 August 2026