Hillwood House
Visitors frequently praise the friendly and helpful staff, as well as the convenient location. However, a significant recurring complaint is the issue of extreme humidity and dampness in the rooms, with some guests reporting mold and even bedbugs.
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May 31st - June 2nd Price: NT$4,000 Environment: 🌕🌕🌕🌕🌗 Size: 🌕🌕🌕🌑🌑 Soundproofing: 🌕🌕🌕🌕🌕 Water Flow: 🌕🌕🌕🌕🌕 Service: 🌕🌕🌕🌕🌕
Staff very friendly and helpful. Good location - not far from MRT and bus stop. The room was very good but bathroom was leaking that makes water on the floor, never drying always wet.
I wouldn't stay here a second time. I could hear vendors singing outside late at night. The coin-operated drink machine in the lobby didn't accept coins. The front desk staff weren't very helpful; they had the attitude of someone who's just getting a fixed salary. If you're traveling, you can choose a better hotel. By the way, the bed was very hard, and the faucet hoses were faulty and water sprayed out randomly.
The bed was dirty and had bedbugs. I was bitten after staying there for a few days. I highly recommend it and had to see a doctor. The hotel wasn't responsible at all. It was an extremely filthy hotel.
I started experiencing itching on the first day of my stay, initially thinking it was a personal issue. However, it gradually worsened each day. I found the environment here unhygienic. After about five days, I wanted to cancel my stay, but the staff member was extremely rude and questioned me, claiming to be the manager. I was only requesting a cancellation, and to my surprise, he said everyone else had no problems, implying it was my fault. The service was severely subpar.
This was the worst accommodation of my life. As soon as I entered the first room assigned to me, it reeked of mold and was filled with humidity, so I requested a room change. They reassigned me to the room right next door, but that room was just as full of mold and humidity. I couldn't sleep properly and had to wear two masks all night because of the smell. I have traveled to many countries and stayed in countless accommodations, but this was truly the worst. The staff were kind enough to switch my room, but I suspect the smell is the same regardless of the floor or room. If they plan to continue operating this hotel, they really need to carry out renovations to address the humidity and mold issues.
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Last updated on 3 agosto 2026