M Montreal
Many visitors praise the M Montreal for its good facilities, location, and value, with some describing the staff as helpful and amazing. However, a significant complaint involves a mouse sighting in a dorm room and some guests found the staff to be rude.
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The hostel looked nice, but the customer experience was very disappointing 🐁🐁 We had booked and paid in advance for 5 nights in a 6-bed dorm. On the third night, a mouse was found in my friend's locker, among her belongings. When she opened the locker, it scurried under a bed. At reception, no one seemed surprised. We were told they would "report it to security," and then nothing more. We sat at the counter for 35 minutes, with the feeling they were just waiting for us to leave. Only after this long wait were we offered a 10-bed room. Upon departure, I requested a refund for the last two nights at the 6-bed dorm rate so I could pay for the cheaper 10-bed dorm. A flat refusal, because, and I quote, "you're the one who agreed to change rooms." As if we actually had a choice about sleeping in a room where there was a mouse in our belongings… I can understand that an incident like this can happen. However, the way it was handled and the complete lack of any compensation are, in my opinion, hardly acceptable. 😠
I liked the place a lot, and the staff were absolutely amazing. I had a really nice, relaxing time while I was there, and the price is pretty affordable!
this is so beautiful and cute it is for billinar and cute girls and cute man
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